TeleSafety helps you track and monitor field employee’s safety around the clock.
As a cloud solution, TeleSafety combines a comprehensive suite of Voice (IVR), SMS, e-mail alerts, phone alerts and web reporting to enhance the levels of tracking and safety of your employees working out on the field.
By providing a continuous channel for monitoring, tracking, and communications, with field personnel, you have the ability to respond quickly and efficiently to any situation that requires immediate attention.
How It Works
Employee Check-in and Check-out
For the field employee, interacting with TeleSafety is simple. Utilizing any telephone, the employee logs in to register their arrival to a particular location using the telephone keypad to respond to a very brief sequence of voice prompts. Similarly, the user logs out to confirm they are leaving that site. TeleSafety holds the details of the employee’s visit type, location, travel time and contact telephone number.
Real-Time Alerts and Escalation
Failure of an employee to log-out within the specified time period after the schedule completion results in an automatic escalation procedure being activated. This consists of calls / SMS’s to employees, e-mails/SMS generated to managers. TeleSafety offers a wide spectrum of configuration options. A full audit of users, locations, call details and alerts are available for review and analysis in real time.
Supervision and Management Reporting
Management and safety coordinators can access reporting, administrative utilities 24/7 on-line, thus providing Management with instant access to key information from any location.
Key Benefits:
- 24/7/365 Monitoring and Tracking of employees in the field
- Greater Level Of Comfort/safety while in the field
- Facilitates the execution of Safety Policy
- Significant Reduction in Administrative Overhead
- Facilitates Management by Exception – Act only on Alerts
- SaaS Model – Operations expertise with no overhead
- Rapid System Implementation
- Capitalizes on your existing communication and technology investment
- Supervisor access via internet from any location
- Configurable to suit your specific organization’s needs/requirements
- Embedded audit trail for historical analysis and management reporting
We’re Here to Help
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”