Exceptional IVR Survey Implementation At Your Reach
Entrust your IVR Survey to a team of experts, with more than 20 years of experience, who have delivered 100’s of successful projects and provide 24/7 support.
Datatel has been providing IVR Survey solutions on the Cloud to Hundreds of Businesses, Healthcare Providers, Educational Institutions, Governments, and Non-For-Profit Organizations for over 20 years.
Datatel supports the widest range of IVR Survey features, including:
- Inbound and outbound IVR Surveys
- Web based campaign manager to schedule and initiate outbound surveys
- Any number of question formats: Yes/No, Multiple Choice, All that apply, Ranges
- Branching Logic: Sophisticated multi-level branching and question presentation
- Extraction Questions: Dynamic questions based on answers to previous questions
- Participant Verification: Supports multiple participant verification methods
- Participation Rewards: Supports Instant Win, Sweepstakes, fixed participation reward as well as other reward systems
- Randomization of Questions: Randomize the presentation of questions
- Randomization of Answers: Randomize answer choices to prevent bias
- Real-time scoring
Reporting & Data Delivery Options
- Access to real-time results and data sets via our web portal
- Real-time data exchange with your systems, using HTTP and XML protocols
- Batch file delivery via secured FTP file transfer
- Data hosting services
- Custom Web Reporting
Enhanced Services
We understand how important it is to have a partner you can count on, that’s why we’re there for you every step of the way! Our professional services and support team are ready to serve you when you need it.
- Account Management/Support Team
- 24/7 Program Monitoring
- Professional Support Team
- Program Administration and Monitoring
We’re Here to Help
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”