PRIVACY POLICY/NOTICE

Last Updated: June 12, 2024

Datatel Commitment to Privacy

Datatel Inc. and Datatel Communications Inc. (“Datatel,” “us”, “we” or “our”) are committed to protecting your personal information and safeguarding your privacy. We provide secure payment technology services (our “Services”) for merchants (our “Customers”) that enable their customers (“End Users”) to make secure payments online or by telephone.

This Privacy Notice (“Notice”) describes how we may collect, use, or share personal information about our Customers and their End Users, both through our Services as a service provider on behalf of our Customers, and on our website where this Notice is posted. Our Customers may also provide their own privacy notices as may be applicable.

Consent

Please review this notice carefully. By submitting your personal information to us via our website, or by using our payment services, you consent to our collecting, using and disclosing your personal information as set out in this Privacy Policy, as revised from time to time. If you have any questions about our processing of your personal information, you may contact us at On-line: https://datatelinc.zohodesk.com/portal

What’s In This Privacy Notice

  1. Personal information we collect and how we use it
  2. How we share personal information
  3. International transfer and storage of personal information
  4. How we protect and dispose of personal information
  5. Cookies and other tracking technologies
  6. Children under 18
  7. Privacy Notice Updates
  8. Your legal rights
  9. How to contact us

Personal Information We Collect And How We Use It

Datatel collects two different categories of personal information:

  • Personal information of our Customers or potential customers (“Customer Information”), and
  • Personal information of End Users who use Services provided at the direction of our Customers (“End User Information”).

Datatel uses these two categories of personal information differently because while we have a direct relationship with our Customers and therefore may determine why and how to handle Customer Information, our relationship with End Users is indirect and based on our relationship with our Customer.

We only handle End User Information in accordance with our Customer’s instructions, and as may be required by any applicable laws or regulations.

If you are an End User who has a relationship with one of our Customers, and have a question about how your personal information is being collected, used, or shared, or would like to exercise any rights you may have with respect to your personal information, please contact our Customer directly.

We will only collect, use, and share personal information when we are satisfied that we have an appropriate legal basis to do so. Subject to consent if required by law, we may collect the following types of Personal Information as maybe relevant to your use of the Services or your communication with us:

  • Identifiers (such as name, telephone number, customer number or other identifiers (related either to how to contact you when you request information, or as required for your use of our Services),
  • Information protected against security breaches (such as financial account information),
  • Commercial information (such as your access to our website, the services we provide to you),
  • Internet/electronic usage data (see “Cookies” for additional information).

How We Use Your Personal Information

We may use your personal information for the following business purposes:

  • Facilitate and personalize your use of our web site and send you relevant communications, alerts, updates or notices about our services and policies or about your account,
  • Respond to your comments, questions and fulfill your requests,
  • Verify your identity,
  • Process payments or as needed to provide the Services,
  • Undertake activities to monitor and maintain the quality, safety or integrity of the Services,
  • Market to our Customers, subject to their consent if required by applicable law,
  • Maintain data security including detecting and responding to security incidents and protecting you, and us, from fraud,
  • Monitor our website including gathering usage data and other analytic information that enables us to personalize and improve your experience when interacting with our web site,
  • Other uses that are required for us to meet our legal, contractual or regulatory requirements, and
  • Other uses as directed by Customers and subject to their privacy notices.

Lawful Basis For Processing

As a payment service provider, we process End User personal information solely for the purpose of providing the Services consistent with our contractual obligations to our Customers.

Sources Of Personal Information

We collect personal information from the following sources:

  • Information that you provide: We collect personal information that you provide to us when you become a Customer, use the Services, request support, or communicate with us. For example, if you request information through our web site, then we may request your name, contact information and other information in order to fulfil your request.
  • Information collected from third parties: We may collect information about you from third parties in the course of providing our Services to you. For example, we may receive personal information such as your name and account details from our Customers as needed to offer the Services.
  • Information collected through technology: When you visit our web site (or when you use our Services) we may collect certain information about your location, usage, computer or device through technology such as by cookies and when paying by telephone we may collect information by using Automatic number identification (ANI).

Data Anonymization And Aggregation

Aggregated and anonymized non-personal information may be collected by us through our web site in such a way that ensures you are not identifiable. We may use anonymized or aggregated data for statistical analysis including to analyze trends, for product development, and for risk assessments and cost analysis.

We take reasonable measures to ensure the aggregated/anonymized information cannot be associated with an individual, we will maintain and use such information only in an aggregated/anonymized form, and we will not attempt to re-identify such information except to comply with applicable law. We may disclose aggregated information about you, and information that does not identify any individual, without restriction.

How We Share Personal Information

We share your personal information in the manner and for the purposes described below:

  • With banks, payment processors or third-party payment service providers to authorize and complete card payments or bank payments as required. All use of End User personal information shared for this purpose is restricted and governed by separate confidentiality and data use agreements, which have been agreed upon between these service providers and our Customers.
  • With our Customers, for their purpose of recording your payments to them, when necessary.

This End User personal data is only shared for the purpose of providing our contracted service to our Customers. We do not ever sell your personal information for monetary compensation.

We may also disclose personal information about you if we believe such disclosure is necessary to comply with laws, respond to lawful requests and legal process, or to protect or defend our rights, safety or property (including to enforce our agreements, notices, and terms of use). We may disclose personal information if needed to protect the health or safety of individuals.

International Transfer And Storage Of Personal Information

Your personal information may be transferred to and stored in the United States, Canada or outside of the country in which you reside, and may be subject to different standards of data protection than your country of residence. Your personal information may also be stored in the cloud.

Consistent with the instruction provided to us from our Customer, we will take appropriate steps to ensure that transfers of personal information are in accordance with applicable laws, are carefully managed to protect your privacy rights and interests and limited to countries which are recognized as providing an adequate level of legal protection or where alternative adequate arrangements are in place to protect your privacy rights.

How We Protect And Dispose Of Personal Information

We are serious about our responsibility to protect the security and privacy of your personal information. We have implemented organizational, technical, physical and contractual security measures designed to protect the personal information you provide against accidental, unlawful or unauthorized loss, theft, access, disclosure, copying, use or modification We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.

We seek to keep secure all confidential information and personal information submitted to us in accordance with our obligations under applicable laws and regulations. While we take extensive precautions against possible breaches in our data storage and databases, no website or Internet transmission is absolutely secure, so we cannot guarantee that unauthorized access or other breaches will never occur. Your use of our Services is at your own risk. We assume no liability for disclosure of your personal information due to transmission errors, unauthorized access, or causes beyond our control, including security failures on the part of our partners and third-party service providers and processors.

Any suspected attempt to breach our notices, policies, or procedures, or to engage in any type of unauthorized action involving our information systems, is regarded as potential criminal activity. Suspected computer mischief may be reported to the appropriate authorities. If you have reason to believe that your interaction with us is no longer secure or you feel that the security of any information that you provided to us has been compromised, please contact us immediately using the contact information in the “Contact Us” section below.

Data Retention. When we no longer need your personal information to provide the Services (or to comply with applicable legal or regulatory retention requirements), it will be securely deleted or de-identified in a manner that ensures you cannot be re-identified.

Cookies And Other Tracking Technologies

We, as well as third parties that provide content, advertising, or other functionality on our web site, may use cookies, pixel tags, and other tracking technologies (“Technologies”) to automatically collect information when you visit and use our web site. Cookies that we may use on our website fall into the following categories:

  • Strictly Necessary Cookies. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions taken by you such as logging in or filling in forms. You can set your browser to block or alert you about these cookies, but blocking them may impede the functionality of the Sites.
  • Performance Cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
  • Functionality Cookies. These cookies enable the Sites to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some of these services may not function properly.
  • Targeting or Advertising Cookies. We do not set targeting cookies on End User facing Sites where this Notice is posted. However, our Customers may set these cookies on End User facing Sites for their own purposes and subject to their own privacy notice.

How to Delete or Block Cookies

You may delete or block cookies at any time by changing your browser settings. You can click “Help” in the toolbar of your browser for instruction or review the cookie management guide produced by the Interactive Advertising Bureau available at www.allaboutcookies.org. If you delete or block cookies, some features of the web site or the Services may not function properly.

Children Under 18

We do not knowingly solicit business from Customers under the age of 18. Any Customer use of the Service to collect personal information from persons under the age of 18 is subject to such Customer’s own privacy notice.

Privacy Notice Updates

We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Notice, in whole or in part, at any time. When we amend this Notice, we will revise the “last updated” date located at the top of the document. The most current version of this Notice is available on our website and supersedes all prior versions.

Your Legal Rights

If you are an End User who uses Datatel Services when paying any of our Customers and have questions about the legal rights you may have with respect to your personal information, collected, used or shared on the behalf of our Customer, please contact our Customer directly.

If you no longer want to receive marketing-related emails from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any marketing email you receive from us. You may also opt-out by contacting us directly using the contact information in the “Contact Us” section below.

How To Contact Us

For all questions about this Notice, or if you are a Customer and want to exercise your rights as described in this Notice, you may contact us as follows:

Datatel
Attention: Privacy Office
On-line: https://datatelinc.zohodesk.com/portal

If you designate an authorized agent to make a rights request on your behalf, we request that you notify us of such designation by contacting us using the methods listed above.