News Release
Toronto, Canada (Feb 10, 2015)
Datatel Communications Inc./Datatel Inc. in Canada, a leader in PCI compliant IVR Credit Card Payments on the Cloud recently launched its new SMS Mobile Receipts feature – enhancing the overall customer experience and efficiency through the instant delivery of payment confirmations right to the payee’s mobile device.
Datatel’s leading IVR Credit Card Payment platform provides hundreds of businesses, government and non-for-profit organizations with a safe, fast, convenient and affordable way to accept credit cards and other electronic payments over the phone, 24/7. The Mobile Receipts feature will add to the existing IVR payment platform by offering callers an instant confirmation of payments, resulting in higher levels of customer satisfaction and reduced calls to the client’s customer service team.
The Mobile Receipts process is quite simple. After a caller makes a payment over the client’s IVR payment line, they are encouraged to write down the initial verbal payment confirmation. With the new feature, callers are able to opt in to receive a payment confirmation via an SMS delivered instantly.
The SMS contains key information relating to the payment such as the client’s company name, amount paid, invoice number, confirmation ID, and telephone number of the client’s customer service team.
We are committed to continue to add features to our IVR payment platform that will enhance caller experiences for our clients. The addition of mobile SMS receipts closes the communication loop when making telephone payments, thus increasing caller satisfaction,
said Barnard Crespi, Datatel’s Co-CEO.
About Datatel
Datatel provides the most cost effective and easy-to-deploy IVR payment service for 24/7 credit card and ACH payment processing over the telephone. As a PCI-DSS compliant Cloud service, there is no software or hardware to buy or install. We also provide connectivity to all major credit card processors in the US and Canada – allowing our clients to continue using their existing merchant account and banking relationships.
With Datatel’s IVR services, the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self-service IVR is removed, therefore helping our clients achieve PCI compliance. Our services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
For additional information, please visit http://www.datatel-systems.com.
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Julie Huang
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“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
