News Release
The guide provides an overview of IVR Payments and provides a detailed Needs Identification questionnaire with over 10 key areas to help teams accelerate their implementation.
Miami, Florida / Toronto, Ontario (September 9, 2020) Datatel Communications Inc. / Datatel Inc. in Canada, the IVR payments company, today announced a guide that helps organizations successfully implement automated IVR Payment technology that will enable them to accept payments and store cards from customers 24/7 over the telephone, remove live agents from handling credit card information and help them meet PCI compliance requirements. The guide was developed by IVR Payment experts to provide organizations with all the important information they will need to achieve a smooth and successful IVR Payment implementation
IVR Payments (Interactive Voice Response) also known as Pay-By-Phone is a technology used by organizations to enable their customers to make payment for bills, fees, contributions, and so on over the telephone by interacting with an automated system. They are also able to store credit cards for future use and process eCheck payments over the telephone. For many types of organizations, it helps them address the numerous security requirements mandated by the PCI Security Standards Council as well as build a robust business continuity strategy.
For most organizations, an IVR Payments implementation is a new experience that often necessitates investing a great deal of time researching and learning the basics. Even though it does not need to involve a great deal of effort, a first implementation for many organizations comes with a steep learning curve.
Titled, IVR Payments Simplified: A Complete Guide for a Successful IVR Payments Implementation
this Guide provides an overview of IVR Payments and provides a detailed Needs Identification questionnaire with over ten (10) key areas to help teams accelerate their implementation.
With the significant adoption of IVR Payments as a key component of an omni-channel payment strategy, it is more important than ever for organizations to acquire the knowledge and tools for a successful and rapid implementation
said Barnard Crespi, Co-CEO for Datatel We believe that organizations need to be prepared to leverage its adoption.
To download a complimentary copy of the Guide, visit IVR Payments Guide
About Datatel
Twenty-four years ago, we launched Datatel with the vision to deliver innovative payment software, and secure IVR communication solutions to help our clients become more agile, profitable, secure, and successful.
Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.
Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers’ satisfaction
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
