News Release
Miami, Florida/Toronto, Ontario – May 1, 2012
Datatel Communications Inc/Datatel Inc in Canada, a leader in PCI compliant IVR Telephone Payments As A Service, announced today the addition of IVR customer satisfaction survey capabilities to its PCI compliant IVR Telephone Payments As A Service for Call Centers.
Datatel’s services are used by businesses and call centers to securely process credit card payments for products and services over the telephone (IVR) without live agent intervention.
Datatel’s IVR credit card processing clients will be able to measure customer satisfaction immediately after a payment has been completed. Because it’s integrated into the IVR credit card payment process, transition into a customer satisfaction survey is seamless to the caller, and part of the complete telephone payment experience. Datatel’s clients are able to securely collect credit card payments over the telephone, and measure customer satisfaction all in one call.
Datatel offers a complete bank of survey questions which expedites the implementation process and customers are able to leverage the payment integration process reducing the effort involved in implementing a post call customer satisfaction survey, reducing costs and time to market.
By combining IVR Credit Card payments over the telephone and customer satisfaction IVR surveys, businesses and call centers can accomplish two critical business objectives, meet payment card industry security requirements (PCI-DSS) and measure customer satisfaction in one single customer touch-point
said Barnard Crespi Co-CEO of Datatel. He also said, customers who are using the combined functionality, are experiencing a higher survey participation rate than other post call survey methods
About Datatel
Datatel delivers complete suite of IVR Telephone Payment solutions, which removes the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self service IVR, helping achieve PCI compliance. Delivered as a Service there is no software or hardware to buy, and with dozens of industry specific models to choose from, implementation is quick and cost effective. Datatel’s IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
For additional information, please visit http://www.datatel-systems.com.
Media Contacts:
Barnard Crespi
800-831-6660 x251
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
