News Release
Miami/Toronto (November 1, 2006)
Datatel Inc., a leader in IVR Hosted, Managed Services and Telephony Automation Solutions since 1996, announced today expansion of its IVR Survey Services to include a Dedicated Consulting Practice, to help research and marketing organizations, apply best practices when deploying IVR surveys.
Datatel delivers IVR hosted, managed services that are employed by business and service providers to automate a wide range of customer interactions over the telephone.
Datatel has been supplying development, hosting and support services for IVR Surveys to a broad spectrum of businesses and institutions since 1996. The expansion in to consulting services is aligned with Datatel’s mission to provide business with all the services they will require for a successful IVR Survey strategy.
“Informally we have been providing consultative services to business for years, now clients can have access not only to expert engineers, but experts in the field of IVR survey operations” said Barnard Crespi, Datatel’s CEO.
To help those who are still evaluating IVR as a survey data collection method, Datatel is offering a starter guide called “A Quick Guide to IVR Surveys – Getting it Right the First Time”. This guide is based on the experience derived from the deployment of literally 100’s of IVR surveys. It can be downloaded free of charge at:
http://www.datatel-systems.com/WhitePapers/IVRSurvey_Request
Datatel delivers all the services that an organization will require for a successful IVR Survey strategy execution: Development, Implementation, Hosting, Dedicated Application Support, Transcription Services, Data Hosting and Management Services.
Datatel IVR Survey services offer a flexible back-office integration approach. Datatel supports client-developed, in-house and third-party web services/XML Interfaces over HTTP, allowing organizations to fully capitalize on their existing technology investment and vendor relationships.
As a hosted solution, customers avoid the risk and expense of large capital investments in custom development and software. In addition to cost savings, customers also benefit from having access to the latest technology and dedicated support – without maintenance or obsolescence worries. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment.
About Datatel
Datatel is a global communications technology company that delivers the benefits of Interactive Voice Response (IVR), as a service, by providing turn-key IVR hosted & managed solutions. Datatel’s IVR hosted, managed services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
Datatel’s IVR success comes from over 10 years of research, development and continuous improvement in delivering IVR service models that provides business with reliability, flexibility and the ability to integrate into a wide range of emerging technologies, including mobile messaging and web services.
Company Web Site: www.datatel-systems.com
We’re Here to Help
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
