News Release
Miami/Toronto (September 14, 2005)
Datatel Inc., a leader in Hosted IVR and Business Process Automation Solutions, announced today its’ strategy to deliver a suite of Ready-To-Go IVR Solutions for the Health Care industry. These include, hosted applications for Patient Notifications, Public Announcements, Emergency Broadcasts, Patient Satisfaction Surveys, Employee Surveys, Appointment Reminders, Medication Schedule Reminders, Drug Information Hotlines, Pharma – Compliance Programs, Account Inquiry & Payment Processing, plus Field Employee Tracking & Safety Response.
Datatel’s IVR for Health Care solutions, provides Health Care Professionals and Industry Service Providers with the ability to efficiently and cost-effectively communicate with both patients and employees.
Datatel’s strategy focuses on Ready-To-Go Health Care IVR applications, as well as customized solutions, which, utilize inbound and outbound calling to maintain a continuous channel of communications for both patients and employees.
By providing Ready-To-Go applications Health Care Professionals and Service Providers can reduce implementation time and costs, and have applications up and running in days, based on the industry’s “best practices”.
As a hosted solution, customers avoid the risk and expense of large capital investments in hardware and software. In addition to cost savings, customers also benefit from having access to the latest technology and dedicated support – without maintenance or obsolescence worries. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment.
TeleSafety, Datatel’s Ready-To-Go Safety field employee tracking solution is delivering ongoing operational value, reducing by over 80%, the administrative costs of tracking, communicating and reporting on field employees’ activities, and providing ongoing access to the latest technology. “In addition to the enhancements to safety, we are using technology to our advantage. TeleSafety allows us to track employees more efficiently, has less chance of error, and if there is a problem we can investigate the situation immediately.” said Suzanne Irwin, Systems/Records Manager at AHU.
“Utilizing dedication and ongoing collaboration with our clients, we are able to deliver more value by bringing a broad spectrum of ready-to-go solutions to the market-place,” said Barnard Crespi, CEO of Datatel. “We are pleased that our solutions are exceeding the expectations of our clients, and filling important gaps in the Health Care industry, while significantly cutting operational costs.”
About Datatel
Datatel is a global communications technology company that delivers the benefits of Interactive Voice Response (IVR), as a service, by providing turn-key hosted and managed solutions. Capitalizing on the world’s most widely used technology – the telephone, Datatel facilitates communication and interaction between organizations, regardless of their size, or their customers’. Datatel has invested millions of dollars on hosting infrastructure, technology and research, to deliver the most flexible and robust IVR ASP service model in the industry. Datatel’s IVR platform comes from over 10 years of research, development and continuous improvement to arrive at an IVR service model that provides our clients with reliability, flexibility and the ability to integrate into a wide range of emerging technologies, including mobile messaging and web services.
Company Web Site: www.datatel-systems.com
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
