News Release
Miami, Florida/Toronto, Ontario – May 28, 2012
Datatel Communications Inc/Datatel Inc in Canada, a leader in PCI compliant IVR Telephone Payments in the Cloud, announced today it is expanding relationships with credit card payment gateways to provide more choices to its clients.
Datatel focuses in developing PCI compliant IVR Telephone Payment Solutions in the Cloud, removing the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self service IVRs, which help businesses achieve PCI compliance.
By adding new payment gateway choices, Datatel’s clients can use their existing merchant accounts, reduce implementation costs, and accelerate time to market when implementing IVR credit card payments for products and services. Datatel already provides connectivity to major processors in the US and Canada, as well as handful of payment gateways. This new initiative aims to allow client to use their existing payment gateway relationships which minimizes clients effort when adding Interactive Voice Response credit card payments to its existing payment methods.
Datatel helps businesses to address specific Payment Card Industry security requirements (PCI-DSS), by providing a simple to implement solution in the cloud to offload the collection and transmission of sensitive credit card information collection from live agents, and internal Interactive Voice Response (IVR) systems. In addition, if live agents do not work 24/7, businesses can extend telephone self-service payment options to its customers.
Business can significantly reduce costs and time of implementation by employing IVR credit card processing templates designed for their specific industry. More payment gateway choices, means faster and less expensive implementations
said Barnard Crespi Co-CEO of Datatel. He also said Having pre-existing payment gateway connectivity options reduces the complexity of implementing telephone payments, as custom integration can be avoided.
About Datatel
Datatel delivers complete suite of IVR Telephone Payment solutions in the Cloud, which removes the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self service IVR, helping achieve PCI compliance. Delivered as a Cloud Service there is no software or hardware to buy, and with dozens of industry specific models to choose from, implementation is quick and cost effective. Datatel’s IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
For additional information, please visit http://www.datatel-systems.com.
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“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
