News Release
Miami and Toronto (November 30, 2010)
Datatel Communications Inc., a leader in hosted Interactive Voice Response (IVR) solutions, announced today it has released a complete portfolio of PCI compliant hosted IVR payment solutions for Insurance companies, in addition to its custom applications.
The IVR credit card processing solutions are designed to help Insurance companies take credit card payments from customers, any time, any where over the telephone 24/7, with real-time reporting to back-office systems.
As a Hosted Solution, Datatel provides Insurance companies with the key components to process credit card payments over the telephone while meeting PCI compliance requirements. The solutions are designed to be deployed in days, with minimal technical effort.
We are excited to be working with Insurance companies of all sizes, in facilitating the collection of premium payments over the telephone 24/7 while extending higher levels of service to its customers
, said Barnard Crespi, CEO of Datatel.
Datatel offers standardized service plans, which include Set-up, Assisted by a Telephone Payment Expert. Various API’s allow information to flow seamlessly between the Caller, the PCI ready Telephone Payment Gateway and the Processor. This provides the highest level of security and flexibility.
Because Datatel’s PCI Ready Telephone Payment Gateway is a hosted solution, implementation does not require special hardware or software licenses, or customized development. Furthermore, Datatel maintains the telecommunications hardware and infrastructure, reducing expenses and ensuring rapid and worry-free implementation.
About Datatel Communications
Datatel Communications Inc helps businesses and organizations automate the processing of credit card payments for products and services over the telephone 24/7, while meeting the Payment Card Industry (PCI) security requirements. Datatel’s IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone. For additional information, please visit http://www.datatel-systems.com.
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“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
