Toronto, Canada / Miami, FL (November 5, 2024)
Datatel, a leading provider of advanced payment technologies and PCI compliance solutions, is proud to announce a strategic partnership with Innovative Systems, a renowned provider of enterprise software solutions for broadband and utility companies with eLation™—a market-leading Billing & Subscriber Management Platform (BSS/SMP). This collaboration brings together Datatel’s state-of-the-art CryptoIVR™ Payment technology and Innovative Systems‘ robust platform to streamline bill payment processes, enhance security, and accelerate cash flow for broadband and utility providers across the industry.
This partnership represents a significant advancement in delivering fully integrated payment solutions that drive operational efficiency and elevate customer satisfaction. By integrating Datatel’s cutting-edge IVR Payment technology with Innovative Systems’ enterprise software, broadband and utility companies will gain the ability to add seamless, secure payment options, simplifying the bill payment process for their customers. This optimizes cash flow management, allowing companies to process payments more efficiently and reduce time-to-cash
“We are proud to partner with Innovative Systems to deliver our advanced IVR payment technology to broadband and utility companies across North America,” said Barnard Crespi, Co-CEO of Datatel. “This collaboration not only empowers utility providers by simplifying the bill payment process and accelerating cash flow but also strengthens their compliance with critical PCI standards. By offering seamless, automated payment options that prioritize security, we help providers enhance customer service while ensuring the highest levels of data protection and regulatory compliance.”
Datatel’s IVR payment technology integrates seamlessly with Innovative Systems’ Enterprise Software, which supports a wide range of services including billing and subscriber management, operations, video, and voice. By adding IVR payment capabilities, customers can now make payments through an automated voice system, 24/7, without the need for human intervention. This not only increases convenience for customers but also reduces the operational burden on service providers.
“This partnership allows subscribers to seamlessly and securely add new payment methods while ensuring that BSPs are PCI compliant. We aim to provide advanced technology that helps BSPs serve their customers better and create a positive subscriber experience. Providing additional options to your subscribers helps them take control of their account and directly reflects our theme of enabling subscriber self-service with your Subscriber Management Platform.” Brian Weis, Director of Customer Success.
Together, Datatel and Innovative Systems want to transform the way broadband and utility companies handle bill payments, making it easier for both providers and customers.
If you’d like to learn more about how Datatel’s solution integrates with eLation’s IVR contact our team at 800-831-6660 or Click Here.
About Datatel
At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure, and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services, Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.
As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers’ payment ecosystems and advocating for payment security standards globally.
Our success comes from investing in our people, our customers, our partners, and our technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.
About Innovative Systems
Innovative Systems is an enterprise software solution enabling independent service providers to deliver advanced network services. Innovative Systems core products include eLation™, a market-leading Billing & Operations Support System (BSS/OSS), InnoStream Multi-Generation TV (MG-TV), a streaming video solution suite, and APMax™, a hardware and software Voice over IP platform. www.innovsys.com
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
