News Release
Miami, Florida/Toronto, Ontario (September 15 2015)
Datatel Communications Inc. / Datatel Inc. in Canada, a leader in IVR Services on the Cloud, provides Payment Reminders to help businesses accelerate accounts receivables collections while building on the principals of customer satisfaction through a proactive reminders approach.
Friendly, automated payment reminders are delivered to customers using a combination of automated voice (IVR) and text messages which can be tailored and scheduled to be sent on a particular day of your choice during the accounts receivable life-cycle.
As a result, customers are more likely to make a payment before it is due instead of accounts becoming delinquent, ultimately saving the business the high cost of collecting through collection agencies. In turn, this increases the business’s cash flow. To streamline the collections process even further, businesses can provide customers with the option to make a payment immediately after a reminder call/text by leveraging Datatel’s IVR Payments Platform.
Payment Reminders remain cost effective and simple to implement as it can be fed with customer accounts using data files typically available by most billing systems. This allows businesses to fully capitalize on their existing technology investment and vendor relationships.
About Datatel
Datatel is a leading provider of Secure IVR (Interactive Voice Response) Services on the Cloud. Datatel’s IVR Services are employed by businesses, healthcare providers, research institutions, government and service providers to automate a wide range of caller interactions over the telephone – including payments, voting, surveys, patient communications, and employee tracking applications among others.
Datatel’s IVR success comes from over 26 years of research, development and continuous improvement in delivering IVR service models that provide organizations with reliability, flexibility, and security. As a Cloud platform, Datatel maintains all infrastructures, reducing expenses and ensuring rapid and worry-free implementation.
For additional information, please visit: www.datatel-systems.com
Media Contacts:
Julie Huang
800-831-6660 x 255
We’re Here to Help
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
