News Release
Chicago and Toronto (October 6, 2010)
Datatel Inc., a leader in hosted Interactive Voice Respo, a leader in hosted Interactive Voice Response (IVR) solutions, has partnered with Trustwave to provide Payment Card Industry Data Security Standard (PCI DSS) compliance validation solutions for its call center clients. Trustwave is a leading provider of PCI DSS compliance solutions that service providers of all industries can offer to their clients
PCI DSS is a requirement for all entities that store, process, or transmit cardholder data and has been endorsed by all of the major card brands, including Visa Inc., MasterCard Worldwide, Discover Network, American Express, and JCB.
Datatel helps call centers with the difficult task of meeting PCI DSS compliance requirements, by providing a PCI Ready, Hosted Interactive Voice Response (IVR) Payment Gateway with secure connectivity to U.S. and Canadian credit card processors. Through its partnership with Trustwave, Datatel clients will have access to a complete suite of PCI DSS compliance validation solutions.
In order to assist in the compliance efforts of call centers, Datatel has engaged Trustwave to provide its customer’s access to TrustKeeper®, Trustwave’s industry-leading PCI DSS compliance web portal. TrustKeeper helps merchants complete the PCI Self-Assessment Questionnaire, schedule required vulnerability scans and receive their PCI DSS compliance certificate. Datatel clients will be able to purchase Trustwave services as a stand-alone option, or as part of Datatel’s service bundles.
Because Datatel’s PCI Ready Telephone Payment Gateway is a hosted solution, implementation does not require special hardware or software licenses, or customized development. Furthermore, Datatel maintains the telecommunications hardware and infrastructure, reducing expenses and ensuring rapid and worry-free implementation.
We’re very pleased that, together with Trustwave, we can offer call center and businesses a convenient, cost-effective PCI compliance management solution
said Barnard Crespi, CEO of Datatel.
Datatel has facilitated the compliance process by organizing a complete program to help its call center clients become PCI DSS compliant,
says Robert J. McCullen, chairman and CEO of Trustwave. It’s clear they understand security and want to extend its importance to its customer base.
About Datatel Inc.
Datatel helps business and organizations automate the processing of credit card payments for products and services over the telephone 24/7, while meeting the Payment Card Industry (PCI) security requirements. Datatel’s IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone. For additional information, please visit http://www.datatel-systems.com.
About Trustwave
Trustwave is the leading provider of on-demand and subscription-based information security and payment card industry compliance management solutions to businesses and government entities throughout the world. For organizations faced with today’s challenging data security and compliance environment, Trustwave provides a unique approach with comprehensive solutions that include its flagship TrustKeeper® compliance management software and other proprietary security solutions. Trustwave has helped thousands of organizations-ranging from Fortune 500 businesses and large financial institutions to small and medium-sized retailers-manage compliance and secure their network infrastructure, data communications and critical information assets. Trustwave is headquartered in Chicago with offices throughout North America, South America, Europe, Africa, Asia and Australia. For more information, visit https://www.trustwave.com.
Media Contact:
Barnard Crespi
800-831-6660 x251
[email protected]
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
