News Release
Miami, Florida / Toronto, Ontario (August 6th 2015)
Datatel Communications Inc. / Datatel Inc. in Canada, a leader in IVR Services on the Cloud, just released its automated phone Customer Satisfaction Surveys service to help businesses cost effectively obtain customer feedback on products or services delivered with minimal effort.
Customer service satisfaction is an integral part of businesses of all sizes. The question of how to achieve the best results in a cost effective and ease of use format is the continuous hurdle companies are faced with,
said Barnard Crespi, Datatel’s Co-CEO.
Datatel has taken the challenge of this away from businesses by now offering small and medium businesses an automated phone survey that is easy to launch.
Datatel provides a workbook with a wide range of questions for many industries that have proven to be successful in achieving the information needed to gauge customer satisfaction.
By having the automated phone Customer Satisfaction Survey up and running promptly, businesses can now dedicate their time and resources to responding to customers’ feedback and capitalizing on opportunities. In return, this will allow them to gain a competitive advantage and increase revenue opportunities.
To download the complimentary workbook, please click: www.datatel-systems.com/WhitePapers/CustomerSatisfactionIVRSurvey_Request
About Datatel
Datatel is a leading provider of Secure IVR (Interactive Voice Response) Services on the Cloud. Datatel’s IVR Services are employed by businesses, healthcare providers, research institutions, government and service providers to automate a wide range of caller interactions over the telephone – including payments, voting, surveys, patient communications, and employee tracking applications among others.
Datatel’s IVR success comes from over 26 years of research, development and continuous improvement in delivering IVR service models that provide organizations with reliability, flexibility, and security. As a Cloud platform, Datatel maintains all infrastructures, reducing expenses and ensuring rapid and worry-free implementation.
For additional information, please visit: www.datatel-systems.com
Media Contacts:
Julie Huang
800-831-6660 x 255
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
