Listen to our Deep Dive Podcast for an in-depth discussion on this topic.
Keep your business secure and your customers satisfied with Datatel’s PCI Compliant IVR Payment solutions, CryptoIVR™
Whether your aim is to minimize live staff involvement in handling credit card information or enhancing customer convenience with 24/7 phone payments, CryptoIVR™ offers the perfect solution for your needs. Our solutions are compatible with most payment gateway and processor you currently use, ensuring seamless connection with your existing business process. We are with you every step of the way!
As a PCI Associate Participating Organization and PCI Level 1 Service Provider, we prioritize the security of your operations and your customers, ensuring every transaction is protected at the highest standard.
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. Thank you!”
Kim Pace
Director Patient Accounts and Revenue, Chatham-Kent Health Alliance
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CALL US NOW: 800-831-6660
Choose Datatel CryptoIVR™ For Unmatched Caller Experience, Security and Effortless Implementation
- Outstanding Caller Experience: Elevate customer satisfaction with a seamless, user-friendly IVR Payment experience that’s designed to provide clear, efficient, and professional interactions. Our intuitive interface and high-quality voice prompts ensure every caller has a positive experience, maintaining your brand’s promise.
- Exceptional Implementation & Ongoing Support: Benefit from expert guidance throughout setup and beyond. Our team provides hands-on implementation support, 24/7 technical assistance, and dedicated customer success managers to ensure your success—every step of the way.
- Enhanced Security: We are a PCI Associate Participating Organization and PCI Level 1 Service Provider – Ensure compliance with PCI standards, safeguarding your customers’ payment information at every step.
- Flexible Solutions: From pre-configured packages to fully customized functionalities, adapt the service as your business grows.
- Seamless Payments : Continue using your existing gateway/merchant accounts with no disruption to your payment processing.
Elevate Caller Experience and Business Efficiency with These Essential Features
- Professional Voice Talent: Elevate your brand with high-quality, professional voiceovers for a polished customer experience.
- Multi-Language Support: Cater to all your customers in their preferred languages.
- Customer Account Validation: Efficiently manage balance presentations and complex payment handling rules.
- Multiple Payments Options: Allow callers to pay you via credit card, debit, ACH, as well as store their card for future use.
- Tailored Business Rules: Customize payment flows to align with your unique business processes.
- Data Exchange Flexibility: Connect with your business systems using flexible methods to automatically sync payments, balances, and reports—reducing errors and enhancing data accuracy.
- Text Receipts: Offer instant payment confirmations via text messages.
- Unmatched Support: Industry Leading Service Level Agreement, including dedicated relationship representation, 24/7 technical support, self-service tools, and your own choice of support plans.
Ready to Elevate Your IVR Payments? Datatel Is Your Partner in Secure and Efficient IVR Payments – Call Us: 800-831-6660
Feature Rich to Meet Your Needs
CONFIGURABLE
Select from pre-built templates with configurable options for a wide range of business applications and industries
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment
CONNECTED
Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account
INTEGRATED
Simple to implement API for real-time exchange of information with your accounting and CRM systems
BRANDED
Branding to your business with custom voice prompts using Professional Voice Talent
SMS RECEIPTS
Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone
PAYMENT FLOWS
Agent Assisted & Self Service IVR Payment call flows
REPORTS
Real-time reporting and analytics
LANGUAGE SUPPORT
SUPPORT Multi-language Support
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”