Automation Replaces Agents to Meet PCI Compliance
Posted: Jun 20, 2017PCI Compliance Standards, which are mandatory for any organization processing credit card payments, are more widely adopted to protect consumer’s credit card information. Organizations are turning to automation, specifically IVR Payments, to remove live agents when handling consumers credit card information.
PCI Compliance Can Lead To Hidden Cost Savings
Posted: Mar 07, 2017Everything we hear about PCI compliance is about how expensive and time consuming it can be. However, what we don’t hear is how it can lead to cost savings when innovation is brought in to the equation.
How Can IVR Help You With Your PCI Compliance
Posted: Dec 21, 2016If your business is accepting credit cards as a form of payment for good and services over the telephone either collected by live agents or using an automated IVR you MUST be PCI Compliant.
What Studies Are Saying About Engaging Your Customers
Posted: Dec 01, 2016IVR Payments is a phenomenal opportunity to start communicating with your customers the way they want to. Most IVR Payment implementations are driven by security (PCI).
How Engaging Callers With The Right Information Can Increase the Payment Completion Rate
Posted: Sep 09, 2016Getting a customer to pay a bill is not always an easy task. Make the most of the time when you have them on the phone ready to move forward to make a payment.
Case Study: Employee Tracking & Safety – AHU
Posted: Sep 06, 2016For over 30 years, the Algoma Health Unit (AHU) has provided public health services to citizens of the Algoma district. With offices in Blind River, Elliot Lake, Sault Ste. Marie and Wawa, AHU has a large geographical area in which to provide service coverage.
How To Improve Your Customers Experience When Calling In To Your IVR.
Posted: May 08, 2016If you really want to make a positive change in the perception your clients have when they call-in to your company's IVR you have to listen to them carefully.
Writing Your IVR Survey Script: Quick Tips
Posted: Jan 13, 2010When translating your paper or web-based survey into an IVR-friendly script, try to re-write it as if you're the caller. What would keep you engaged and interested in continuing?
Selecting The Right Voice Talent For Your IVR Survey
Posted: Nov 27, 2009Selecting Voice Talent for your IVR survey is a key consideration, as she/he will be representing your company; she/he is your spokesperson. As well, she/he should have experience in recording prompts for IVR surveys, as the pace, pronunciation, and intonation is important to keep the caller engaged.
Your IVR Survey Project – How You Can Get More People To Participate
Posted: Sep 09, 2009If you are running a survey using IVR, or planning on doing so, here are a few things you can be doing to increase the number of people who want to participate in your IVR survey?
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“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”