The impact of the global pandemic on society has been both rapid and radical, forcing businesses of all sizes to look to changes in their business practices in order to survive.

Call centers perform a number of important business functions such as customer support, sales and accepting payments. Consumers want fast and efficient support, and phone support is still the most popular channel for this compared to every other medium.

Payment links are a powerful and easily to deploy business tool that healthcare providers can use to quickly and securely accept payments remotely from patients by simply sharing with them a pre-populated, personalized web link.

Payment links are a powerful business tool that Accountants and Accounting firms can use to quickly and securely accept payments from their clients remotely.

Payment links allow businesses to quickly send their customers a request to pay for goods or services. The business simply enters a payment amount and a customer reference identifier (such as an order number, invoice number, statement number, etc.), and then adds the customer’s contact details, such as email and a mobile number.

Over the course of the first three (3) months, customer preferences when it came to their bill paying option appeared to undergo a significant transformation that has continued up to the present day.

In this new era of commerce that has been shaped by the global response to Covid-19 merchants have been left little choice but to adapt to new ways of conducting business.

The world-wide response to the COVID-19 pandemic largely shut down merchants’ brick-and-mortar retail businesses in an effort to keep people safe and healthy.

An IVR payment is a type of financial transaction that occurs between a customer and a business or organization which has implemented an automated telephone payment system that enables payment for goods and services with the use of a credit card or electronic cheque (ACH) over the telephone.

Organizations today are looking for ways to reduce the scope of their call center's PCI footprint. Organizations that operate a call center or rely on staff to collect customers credit card information for storage and later use are going to great lengths to implement PCI compliant business processes.