Payment links allow businesses to quickly send their customers a request to pay for goods or services. The business simply enters a payment amount and a customer reference identifier (such as an order number, invoice number, statement number, etc.), and then adds the customer’s contact details, such as email and a mobile number.

Over the course of the first three (3) months, customer preferences when it came to their bill paying option appeared to undergo a significant transformation that has continued up to the present day.

In this new era of commerce that has been shaped by the global response to Covid-19 merchants have been left little choice but to adapt to new ways of conducting business.

The world-wide response to the COVID-19 pandemic largely shut down merchants’ brick-and-mortar retail businesses in an effort to keep people safe and healthy.

An IVR payment is a type of financial transaction that occurs between a customer and a business or organization which has implemented an automated telephone payment system that enables payment for goods and services with the use of a credit card or electronic cheque (ACH) over the telephone.

Organizations today are looking for ways to reduce the scope of their call center's PCI footprint. Organizations that operate a call center or rely on staff to collect customers credit card information for storage and later use are going to great lengths to implement PCI compliant business processes.

The COVID-19 Pandemic has drastically impacted the functioning of businesses and organizations across the board. Business leaders have been forced to recalibrate their entire operations and quickly activate business continuity plans, make staff reductions and/or reallocations and implement work-at-home policies where viable.

In late January of 2019, Dean Allison, MP for Niagara West filed an order paper question pertaining to the federal government’s effectiveness with respect to safeguarding the information that they have on files for Canadians.

Every business leader knows the important roles trust and confidence play when it comes to customer experience. Businesses want their customers to feel confident doing business with them and not have to worry about anything else other than enjoying the product or service that they bought.

In the closing weeks of 2019, there was a surge of cyberattacks that hit a multitude of businesses and organizations. Municipalities and healthcare organizations seemed to be especially targeted, with New Orleans and Pensacola being among the more prominent cities affected.