IVR Payments

PCI Compliance Standards, which are mandatory for any organization processing credit card payments, are more widely adopted to protect consumer’s credit card information. Organizations are turning to automation, specifically IVR Payments, to remove live agents when handling consumers credit card information.

Everything we hear about PCI compliance is about how expensive and time consuming it can be. However, what we don’t hear is how it can lead to cost savings when innovation is brought in to the equation.

If your business is accepting credit cards as a form of payment for good and services over the telephone either collected by live agents or using an automated IVR you MUST be PCI Compliant.

Getting a customer to pay a bill is not always an easy task. Make the most of the time when you have them on the phone ready to move forward to make a payment.