IVR Payments

After a months-long study, Datatel can now demonstrate without a doubt that IVR Payment (Pay-By-Phone) delivers substantial cost reduction to small and medium size businesses that are currently relying on employees to handle calls from customers wishing to pay their bills over the telephone.

Our tech-savvy, consumer-based culture relies heavily on flexible, simple, accessible payment options when making purchases and obtaining services. One of these solutions is payment by telephone - a process that typically involves calling a customer service department and relaying important and valuable personal information to a live agent.

Today’s consumers expect to be able to buy and receive services when it is convenient for them. Consumers want to do business on their terms and in their own time. This has driven businesses to offer 24/7 online customer service, around-the-clock telephone customer service, or, at the very least, remain open for extended business hours.

IVR Payments (Interactive Voice Response) is a technology that allows customers to make payments for bills, fees, and contributions over the telephone by interacting with an automated system.

PCI Compliance Standards, which are mandatory for any organization processing credit card payments, are more widely adopted to protect consumer’s credit card information. Organizations are turning to automation, specifically IVR Payments, to remove live agents when handling consumers credit card information.

Everything we hear about PCI compliance is about how expensive and time consuming it can be. However, what we don’t hear is how it can lead to cost savings when innovation is brought in to the equation.

If your business is accepting credit cards as a form of payment for good and services over the telephone either collected by live agents or using an automated IVR you MUST be PCI Compliant.

Getting a customer to pay a bill is not always an easy task. Make the most of the time when you have them on the phone ready to move forward to make a payment.