IVR Payments

IVR Payments, also commonly known as Pay-By-Phone, employs automated Interactive Voice Response technology to enable customers to make payments over the telephone.

The impact of the global pandemic on society has been both rapid and radical, forcing businesses of all sizes to look to changes in their business practices in order to survive.

Call centers perform a number of important business functions such as customer support, sales and accepting payments. Consumers want fast and efficient support, and phone support is still the most popular channel for this compared to every other medium.

Over the course of the first three (3) months, customer preferences when it came to their bill paying option appeared to undergo a significant transformation that has continued up to the present day.

An IVR payment is a type of financial transaction that occurs between a customer and a business or organization which has implemented an automated telephone payment system that enables payment for goods and services with the use of a credit card or electronic cheque (ACH) over the telephone.

The COVID-19 Pandemic has drastically impacted the functioning of businesses and organizations across the board. Business leaders have been forced to recalibrate their entire operations and quickly activate business continuity plans, make staff reductions and/or reallocations and implement work-at-home policies where viable.

After a months-long study, Datatel can now demonstrate without a doubt that IVR Payment (Pay-By-Phone) delivers substantial cost reduction to small and medium size businesses that are currently relying on employees to handle calls from customers wishing to pay their bills over the telephone.

Our tech-savvy, consumer-based culture relies heavily on flexible, simple, accessible payment options when making purchases and obtaining services. One of these solutions is payment by telephone - a process that typically involves calling a customer service department and relaying important and valuable personal information to a live agent.

Today’s consumers expect to be able to buy and receive services when it is convenient for them. Consumers want to do business on their terms and in their own time. This has driven businesses to offer 24/7 online customer service, around-the-clock telephone customer service, or, at the very least, remain open for extended business hours.

IVR Payments (Interactive Voice Response) is a technology that allows customers to make payments for bills, fees, and contributions over the telephone by interacting with an automated system.