IVR Payments

Having staff accept credit card payments over the phone can be a convenient option for businesses and organizations, but it also brings with it specific security obligations under the Payment Card Industry Data Security Standard (PCI DSS). For organizations that manually enter customer credit card data into a virtual terminal (VT), compliance isn’t just about using a PCI-compliant virtual terminal or PCI compliant card entry application; it begins well before the card information is keyed in. Let’s explore what the PCI DSS requires for handling these transactions, particularly under the Self-Assessment Questionnaire (SAQ) C-VT, and discuss some alternatives that can reduce your PCI compliance burden.

IVR Payments are a great way for businesses to accept payments over the phone in a way that is fully automated, available 24-7, and secure. With IVR Payments Solutions you can offer your customers the convenience of easily paying by phone while you enjoy the security of knowing you are PCI compliant!

Protecting sensitive payment data accepted over the phone while managing PCI compliance can be overwhelming. That is why Datatel now offers a bundled services solution that provides a simple, powerful way to secure your payments by Phone while reducing your PCI compliance workload.

Moving from using live staff for accepting to credit cards and payments over the phone to an automated IVR Payments approach comes with several potential benefits for businesses including enhanced security and operational efficiency as well as reducing PCI scope

In this article, we discuss whether integrating an IVR Payments solution with your business systems is right for your business and key considerations for how to connect your IVR Payment application. Our intent is to help you make informed decisions about the exchange of information between your IVR Payment application and your business systems and how this can meet your specific business needs.

It’s becoming increasingly apparent throughout the pandemic that automating processes significantly helps a company’s efficiency, resiliency, and security.

Master Automated IVR Payments. Learn how to streamline your IVR Payment Application, enhance customer experience, and boost efficiency of your IVR Payment system

Explore how integrating IVR payments with your business systems can streamline operations, enhance data exchange, and improve customer experience. Discover best practices, security measures, and the benefits of seamless IVR integration for efficiency and growth

This article delves into the strategies for refining IVR payment systems, aiming to elevate customer satisfaction and operational productivity. From intuitive design to leveraging cutting-edge technology, we explore how businesses can transform their IVR Payment systems into efficient, secure, and customer-friendly experiences

One of the many changes and challenges for businesses that have either arisen or accelerated as a result of conditions created by the ongoing pandemic is the consumer demand for more choice, flexibility, and convenience for how they interact with merchants and how they pay for goods and/or services.