Stand-Alone IVR Payments and Batching Data Exchange: A Practical First Step Towards Phone Payment Automation
Posted: Jan 20, 2025Today, businesses that accept payments over the phone are looking for ways to minimize risk, enhance efficiency, reduce costs, and improve customer experience. While real-time integrations are often considered the ideal solution for automating these payment processes, not all organizations have the resources or readiness to implement such systems. For these situations, stand-alone IVR Payments systems combined with batching data exchange provide a practical path to modernizing payment systems, future-proofing operations, and significantly reducing the risks associated with handling payments manually over the phone.
The First Step to PCI Compliance – Understanding Your PCI Scope
Posted: Jan 09, 2025Understanding your PCI scope provides you the foundation for a clear and actionable path forward. It helps you identify the specific systems, processes, and people involved in handling cardholder data, ensuring that no critical areas are overlooked. This foundational understanding not only shapes your compliance strategy but also equips your organization to minimize risks, allocate resources effectively, and build robust security policies tailored to your unique operations.
Green Bay Packers Online Store Breach | eSkimming | PCI
Posted: Jan 09, 2025Thousands of credit cards stolen in Green Bay Packers store breach: American football team Green Bay Packers recently notified fans of a cybersecurity breach involving their official online store, Packers Pro Shop. In October 2024, malicious actors hacked the website, embedding a card skimmer script designed to steal sensitive customer information, including payment details.
Broadband Providers Unlocking ROI with IVR Payments
Posted: Jan 02, 2025Broadband providers face a unique set of challenges, when accepting customer payments by phone, including managing operational costs, meeting customer expectations, and ensuring data security. Interactive Voice Response - IVR Payment technology provide a powerful solution to these challenges, enabling providers to automate payment processes, enhance efficiency, and improve customer satisfaction.
Canada Post Strike Disrupts Hospital Operations: Datatel Leaders Share Digital Solutions to Overcome Challenges
Posted: Dec 16, 2024Join Barnard Crespi, Datatel's Co-CEO, and Jonathan Riech, Healthcare Solutions consultant, as they discuss how the Canada Post Strike is affecting Hospitals in Canada and how digital solutions like text messages, email, and voicemail reminders can help bridge this gap
What Types of IVR Payment Configurations are there?
Posted: Dec 04, 2024Discover how Customer Self-Service enables 24/7 automated payments, reducing staff workload while enhancing customer convenience. Or learn how Agent Assist provides a personal touch by allowing agents to guide customers through secure payment transactions without ever handling sensitive payment data.
From Accepting Credit Cards Over the Phone to Virtual Terminals: Ensuring PCI Compliance and Reducing Risks
Posted: Nov 12, 2024Having staff accept credit card payments over the phone can be a convenient option for businesses and organizations, but it also brings with it specific security obligations under the Payment Card Industry Data Security Standard (PCI DSS). For organizations that manually enter customer credit card data into a virtual terminal (VT), compliance isn’t just about using a PCI-compliant virtual terminal or PCI compliant card entry application; it begins well before the card information is keyed in. Let’s explore what the PCI DSS requires for handling these transactions, particularly under the Self-Assessment Questionnaire (SAQ) C-VT, and discuss some alternatives that can reduce your PCI compliance burden.
How Datatel CryptoIVR™ Payments Connects with CHR Solutions – Omnia360e For a Seamless and Quick IVR Payments Implementation
Posted: Nov 03, 2024Datatel's CryptoIVR™ payments solution, combined with CHR Solutions – Omnia360e powerful customer care and billing tool, provides an automated, secure, and PCI-scope-reducing way for Broadband providers to handle phone payments, enabling rapid implementation and immediate operational benefits.
How Datatel CryptoIVR Payments Connects with Global Payments For a Seamless and Quick IVR Payments Implementation
Posted: Nov 03, 2024Datatel's CryptoIVR™ payments solution offers an automated and secure way for your business to handle Phone Payments, reduce your PCI scope and enhance your customers’ card data security. When combined with the power of Global Payments, your business can achieve rapid implementation and immediate operational benefits, making for a powerful payment processing combination.
New PCI SAQs for PCI v4.0.1
Posted: Oct 16, 2024The PCI Security Standards Council has just made it easier for businesses to check if they’re meeting the latest security standards by releasing updated Self-Assessment Questionnaires (SAQs) for PCI DSS v4.0.1.
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”