For rural broadband providers, the stakes are even higher. These companies aren’t just businesses—they’re part of the community. But when disconnect notices go out, staff get overwhelmed, call centers are slammed, and tensions rise. That’s where Datatel’s 24/7 IVR Phone payment solution comes in.

Today, businesses that accept payments over the phone are looking for ways to minimize risk, enhance efficiency, reduce costs, and improve customer experience. While real-time integrations are often considered the ideal solution for automating these payment processes, not all organizations have the resources or readiness to implement such systems. For these situations, stand-alone IVR Payments systems combined with batching data exchange provide a practical path to modernizing payment systems, future-proofing operations, and significantly reducing the risks associated with handling payments manually over the phone.

Understanding your PCI scope provides you the foundation for a clear and actionable path forward. It helps you identify the specific systems, processes, and people involved in handling cardholder data, ensuring that no critical areas are overlooked. This foundational understanding not only shapes your compliance strategy but also equips your organization to minimize risks, allocate resources effectively, and build robust security policies tailored to your unique operations.

Thousands of credit cards stolen in Green Bay Packers store breach: American football team Green Bay Packers recently notified fans of a cybersecurity breach involving their official online store, Packers Pro Shop. In October 2024, malicious actors hacked the website, embedding a card skimmer script designed to steal sensitive customer information, including payment details.

Broadband providers face a unique set of challenges, when accepting customer payments by phone, including managing operational costs, meeting customer expectations, and ensuring data security. Interactive Voice Response - IVR Payment technology provide a powerful solution to these challenges, enabling providers to automate payment processes, enhance efficiency, and improve customer satisfaction.

Join Barnard Crespi, Datatel's Co-CEO, and Jonathan Riech, Healthcare Solutions consultant, as they discuss how the Canada Post Strike is affecting Hospitals in Canada and how digital solutions like text messages, email, and voicemail reminders can help bridge this gap

Discover how Customer Self-Service enables 24/7 automated payments, reducing staff workload while enhancing customer convenience. Or learn how Agent Assist provides a personal touch by allowing agents to guide customers through secure payment transactions without ever handling sensitive payment data.

Having staff accept credit card payments over the phone can be a convenient option for businesses and organizations, but it also brings with it specific security obligations under the Payment Card Industry Data Security Standard (PCI DSS). For organizations that manually enter customer credit card data into a virtual terminal (VT), compliance isn’t just about using a PCI-compliant virtual terminal or PCI compliant card entry application; it begins well before the card information is keyed in. Let’s explore what the PCI DSS requires for handling these transactions, particularly under the Self-Assessment Questionnaire (SAQ) C-VT, and discuss some alternatives that can reduce your PCI compliance burden.

Datatel's CryptoIVR™ payments solution, combined with CHR Solutions – Omnia360e powerful customer care and billing tool, provides an automated, secure, and PCI-scope-reducing way for Broadband providers to handle phone payments, enabling rapid implementation and immediate operational benefits.

Datatel's CryptoIVR™ payments solution offers an automated and secure way for your business to handle Phone Payments, reduce your PCI scope and enhance your customers’ card data security. When combined with the power of Global Payments, your business can achieve rapid implementation and immediate operational benefits, making for a powerful payment processing combination.