Moving from using live staff for accepting to credit cards and payments over the phone to an automated IVR Payments approach comes with several potential benefits for businesses including enhanced security and operational efficiency as well as reducing PCI scope. If you are thinking about making this change, it’s important to understand these benefits in detail and how they will impact your business.
Benefits of Automated IVR Payments
Reduced PCI Scope
PCI stands for Payment Card Industry compliance . It’s a standard that all businesses must follow to protect cardholder data. From a PCI perspective, handling payments with live staff can be complex and costly to ensure you meet all the mandated requirements that are needed to keep your customers credit card data safe. With Automated IVR Payments, sensitive information is processed without human intervention, minimizing exposure and simplifying compliance. Extended Payment Hours
While live staff are available only during business hours, IVR Payments systems can process payments 24/7, improving customer convenience and satisfaction. This flexibility means customers can pay whenever it suits them, potentially accelerating invoice to payment time.
Reduced Risk
Automated IVR Payments help you reduce the risks associated with live staff handling credit card information, such as human error, fraud, and data breaches. PCI Compliant IVR Payment systems follow strict security protocols, ensuring secure transactions and reducing the chances of human entry error or unauthorized access. This increased security provides peace of mind for both your business and your customer.
Improved Efficiency and Reduced Call Handling Time
Automated payment processing cuts down the time customers spend on the phone making payments. For example, a live staff might take five minutes to take a call from a customer wanting to make a payment, while an IVR Payment system can do it in less than half that time. This speed benefits the customer and reduces your operational costs.
Better Utilization of Agent Time
With IVR handling routine payments, agents can focus on more complex tasks that need a human touch. This results in a more efficient and productive workforce, while also lowering operational costs through improved staffing efficiency. Making the Transition
- Assess Current Processes: Understand how payments are currently handled by your staff and identify areas where the IVR Payments can substitute for human interaction.
- Choose the Right IVR Solution: Select a solution that meets your business needs and is PCI Compliant, ideally a PCI Level 1 service provider.
Implement and Test
Deploy the IVR Payment system and monitor to identify areas of where it can help you become more efficient.
Train Your Staff and Inform Your Customers
Educate your team on the new system, explaining its benefits to the organization and to them. Inform customers about the change and how it benefits them.
By following these steps, your business can seamlessly transition to an automated IVR payment system, unlocking significant benefits and efficiencies. Discover how this upgrade can streamline your operations and enhance customer satisfaction. Contact us today to learn more and start your journey towards greater efficiency and security.
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
