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IVR Payments Simplified

A Complete Guide for a Successful

IVR Payments Implementation

Dear Valued Reader,

This guide is intended to help you get your IVR Payments (Pay-By-Phone) off the ground quickly and implement a caller experience that results in high customer satisfaction.

With the assistance of this guide, you be able to avoid many common mistakes, make more informed decisions and focus on getting the most from your Pay-By-Phone / IVR Payments implementation.

Included in this guide you will find:

  • Pay-By-Phone (IVR Payments) The Basics
  • Examples of Types of Implementations
  • Identifying Your Needs – questions that will help you have a successful implementation.
  • Pay-By-Phone Simplified: An overview of the key elements


We trust that you will find this resource helpful, but if you have more questions or would like to explore the full range of Pay-By-Phone features for your IVR Payments, please Contact Us.

To Your Success,
The Datatel Customer Success Team
Telephone: 800 831 6660

What our clients are saying about us

This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!

Kim Pace
Director Patient Accounts and Revenue, Chatham-Kent Health Alliance