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IVR Payments Simplified

A Complete Guide for a Successful

IVR Payments Implementation

Dear Valued Reader,

This guide is intended to help you get your IVR Payments (Pay-By-Phone) off the ground quickly and implement a caller experience that results in high customer satisfaction.

With the assistance of this guide, you be able to avoid many common mistakes, make more informed decisions and focus on getting the most from your Pay-By-Phone / IVR Payments implementation.

Included in this guide you will find:

  • Pay-By-Phone (IVR Payments) The Basics
  • Examples of Types of Implementations
  • Identifying Your Needs – questions that will help you have a successful implementation.
  • Pay-By-Phone Simplified: An overview of the key elements


We trust that you will find this resource helpful, but if you have more questions or would like to explore the full range of Pay-By-Phone features for your IVR Payments, please Contact Us.

To Your Success,
The Datatel Customer Success Team
Telephone: 800 831 6660

What our clients are saying about us

We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.

Anne Pennell
VP, Customer Services Operations, Standard Life