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IVR Payments Simplified

A Complete Guide for a Successful

IVR Payments Implementation

Dear Valued Reader,

This guide will assist you in getting your IVR Payments (Pay-By-Phone) Project off the ground quickly and optimizing your callers’ experience, resulting in higher customer satisfaction.

With the assistance of this guide, you will have a framework to achieve your IVR Payments project objectives. You will avoid many common mistakes and be able to focus on getting the most from your Pay-By-Phone / IVR Payments implementation.

Included in this guide you will find:

  • Pay-By-Phone (IVR Payments) The Basics
  • A Few Examples
  • Pay-By-Phone Simplified: An overview of the key elements
  • Identifying Your Needs – questions that will help you get ready for your implementation


We trust that you will find this resource helpful. If you feel that there are other areas or topics which should be addressed in future releases of this guide, please feel free to contact our team. We will add them to this guide in the next revision and make sure that you get a copy.

To Your Success,
The Datatel Customer Success Team

What our clients are saying about us

My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.

Ryan McCullough
Marketing Manager, Aegon Direct