Dear Valued Reader,
Our goal at Datatel is to help you successfully execute your PCI-compliant IVR Payment strategy while creating the ideal caller payment experience for your customers. That’s why we have created this guide to help you get your IVR Payments (Pay-By-Phone) solution off the ground quickly, efficiently and smoothly.
We know that when a business is setting up an IVR Payments solution there are a range of factors that they must consider. This guide will take you through the various steps in the planning and decision-making process, as well as help you navigate the various implementation elements so they don’t slow down the your implementation. We want you to be successful!
Included in this guide you will find:
- IVR Payments - The Basics and an overview of the key elements you need to consider.
- Examples of Various Types of IVR Payment Implementations
- Selecting between a Customer Self-Service vs. an Agent Assisted approach
- 10 Questions to help you identify your business and technical needs
- Advanced configurations and how they impact your customers experience and your administrative functions
- Account Look-up and Balance Presentment
- Data Exchange – your options and how they impact both caller experience and your accounting operations
- Findings from the latest IVR Payment Adoption Study
We trust that you will find this resource helpful in achieving a successful IVR Payment implementation. If you have any questions or would like to explore the full range of features for your IVR Payments solution, please contact our Customer Success Team (here)
If you have any additional questions or would like to learn more about how to get the most out of your IVR Payments implementation please Contact Us.
To Your Success,
The Datatel Team
What our clients are saying about us
“We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
Anne Pennell
VP, Customer Services Operations, Standard Life
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