Whether your goal is to remove live agents from handling sensitive payment information or to provide your customers with an effortless and secure way to make a payment by phone 24/7, we have the right solutions for your business.
At Datatel we provide your business with a feature rich and PCI Compliant IVR Payment solution with which to accept credit card and eCheck transactions over the telephone. No matter who is your payment gateway or processor, CryptoIVR™ allows you to continue using your existing merchant account, making it seamless for you to incorporate Customer Self Service IVR Payments or Agent Assisted IVR Payments into your customer payment journey.
CryptoIVR™ is available in multiple editions offering a wealth of features that enables your business to offer your customers a seamless payment experience. You have the option to select from pre-configured packaged editions or configure the exact functionality that you need as well as being able to move toward uniquely tailored functionality as your business growth demands it.
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Feature Rich to Meet Your Needs:
- Software-as-a-Service – connect your callers with the included dedicated toll-free number. Compatible with all phone systems. Plus, there’s no hardware or software for your business to buy or set up.
- An Industry leading Service Level Agreement. “White Glove” caliber services to meet the most demanding business needs.
- Tailor the message flow to fit the business’ desired payment process. Messaging is branded for the business and is studio recorded by our professional voice talent.
- Provides callers Multi-Language support.
- Offers Customer Account Look-up and Validation for the presentation of balances.
- Present multiple balances and apply enhanced payment handling rules such as for zero balance, cash accounts, max/min payments and more!
- Process Sale Authorizations, Tokenize cards or update vaulted card data.
- Routing of payments to multiple merchant accounts.
- Callers can make Multiple Payments on the same call for different accounts.
- Collect Opt-Ins for recurring payments.
- Offers callers the option to receive a Text Receipt for payments.
- Callers can Transfer Out to your staff at any point for live customer assistance.
- Web Reporting Portal for download or auditing of extended transaction data
- Plus many more!
Choose the Right Fit for Your Business.
We understand that not every business is created equal. So, at Datatel we provide you with the flexibility to choose from various editions to meet your specific business needs:
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Feature Rich to Meet Your Needs
CONFIGURABLE
Select from pre-built templates with configurable options for a wide range of business applications and industries
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment
CONNECTED
Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account
INTEGRATED
Simple to implement API for real-time exchange of information with your accounting and CRM systems
BRANDED
Branding to your business with custom voice prompts using Professional Voice Talent
SMS RECEIPTS
Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone
PAYMENT FLOWS
Agent Assisted & Self Service IVR Payment call flows
REPORTS
Real-time reporting and analytics
LANGUAGE SUPPORT
SUPPORT Multi-language Support
We’re Here to Help
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”