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CryptoIVR PRO Agent Assist
for Mitel’s Contact Center Business

A PCI Compliant solution for Mitel Contact Center Business that allows your Agents to initiate secure credit card acceptance over-the-phone!

Datatel’s CryptoIVR™ PRO Agent Assist for Mitel offers your customers an exceptional payment experience that’s both secure and PCI compliant. This fully integrated Mitel Contact Center Business (MiCC) solution takes all of the effort out of descoping your agents from the handling of your customer’s confidential credit card information!

  • Agents can quickly and easily initiate payments from their Mitel MiCC PS Ignite agent interface – fewer applications to switch between means greater agent productivity! 
  • Customers enter all of their own credit card information privately – Your agents never handle or hear any credit card information
  • MiCC places the agent and call recording on hold during the entry of credit card details
  • Agents are re-connected to customers after their credit card entry so your business can deliver a world class customer experience!
Agents On Call


CryptoIVR™ PRO Agent Assist provides your business the tools to deliver an exceptional customer experience and supports building any payment process that you can envision!

Key Features

  • Integrated with Mitel MiCC-B and PS Ignite for a unified agent workflow
  • PCI Compliance made easy – descopes and secures your payment process!
  • Accepts payments and stores credit cards using your own merchant account
  • APIs let you connect your CRM/ERP
  • Messaging is branded for your business
  • Text Message Payment Receipts


  • Multilanguage support
  • ACH e-check payments
  • Multiple-merchant account processing
  • Service fees/convenience fees

Mitel Requirements

  • Mitel MiCC-B 8.1 or greater
  • Mitel PS Ignite for Payments

Agents On Call

IVR Payments Simplified

We’re Here to Help

Call 1 800 831 6660

What our clients are saying about us

My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.

Ryan McCullough
Marketing Manager, Aegon Direct