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IVR Payment Solutions For Insurance Companies

PCI Compliant - Designed specifically for Insurance companies, allowing for rapid implementation, in days - not weeks or months

Datatel's PCI Compliant IVR Payments Solutions, provide your business with the most Robust and Cost-Effective way to securely and easily process policy payments over the telephone 24/7, as well as remove your employees from handling credit card information while seamlessly plugging into your existing merchant account and business systems.

With templates designed specifically for Insurance companies, we can help you achieve a quick and cost-effective implementation. Your customers can pay their bills by phone, while minimizing the effort and cost involved to you of achieving PCI compliance.

Designed For Insurance Companies:

  • Removes Your Live agents from collecting sensitive credit card information
  • Templates designed specifically for Insurance companies, allowing for rapid implementation, in days, not weeks or months
  • Self-Service and Agent Assist. Modules, supporting multiple caller touch points
  • Accept all major Credit Cards, Debit and ACH/eCheck payment options
  • Securely Store Tokenized Credit Cards for Future Payments
  • Simple data exchange and integration to your business systems, ERP, CRM & Billing systems for Policy Account Look-Up,Balance Presentment and payment reconciliation
  • Pre-Built Connectivity to major payment gateways. Use your existing merchant account and gateway integration
  • Many more features designed exclusively for Insurance providers

Feature Rich to Meet Your Needs

CONFIGURABLE

Select from pre-built templates with configurable options for a wide range of business applications and industries

Secure

SECURE

Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment

Connected

CONNECTED

Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account

Integrated

INTEGRATED

Simple to implement API for real-time exchange of information with your accounting and CRM systems

Branded

BRANDED

Branding to your business with custom voice prompts using Professional Voice Talent

Sms Receipts

SMS RECEIPTS

Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone

Payment Flows

PAYMENT FLOWS

Agent Assisted & Self Service IVR Payment call flows

Reports

REPORTS

Real-time reporting and analytics

Language Support

LANGUAGE SUPPORT

Multi-language Support

We’re Here to Help

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What our clients are saying about us

We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.

Anne Pennell
VP, Customer Services Operations, Standard Life