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800-831-6660

Agent Assist
IVR Payments for Call Centers


This was one of the best implementations I have been a part of
Kim Pace
Director Patient Accounts and Revenue

DatatelPay-By-Phone provides your business with the most Robust and Cost-Effective way to securely and easily process payments over the telephone 24/7 in a PCI Compliant environment that seamlessly plugs into your merchant account.

DatatelPay-By-Phone removes the need for your staff to handle sensitive credit card information while providing your customers with an effortless and secure way to make a payment over the telephone.

DatatelPay-By-Phone Agent Assist:

  • Secure - PCI and HIPAA Compliant
  • Connects seamlessly to your merchant account
  • Accept all major Credit Cards, Debit and eCheck payment options
  • Securely Store Tokenized (Store) Credit Cards
  • Works with In-House and At-Home Agents
  • Integrate Directly with Your existing ERP, CRM & Billing systems with easy to implement API
  • Allow callers to transfer back to your business after the payment transaction
  • Callers can Opt-in to receive SMS text transaction confirmation
  • Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments, in a PCI Compliant environment
  • And much more...

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Feature Rich to Meet Your Needs

CONFIGURABLE

Select from pre-built templates with configurable options for a wide range of business applications and industries

Secure

SECURE

Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment

Connected

CONNECTED

Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account

Integrated

INTEGRATED

Simple to implement API for real-time exchange of information with your accounting and CRM systems

Branded

BRANDED

Branding to your business with custom voice prompts using Professional Voice Talent

Sms Receipts

SMS RECEIPTS

Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone

Payment Flows

PAYMENT FLOWS

Agent Assisted & Self Service IVR Payment call flows

Reports

REPORTS

Real-time reporting and analytics

Language Support

LANGUAGE SUPPORT

Multi-language Support

We’re Here to Help

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What our clients are saying about us

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman
Global Client Solutions

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