IVR Payments As A Service

IVR Designed Exclusively for Secure Payments:

• Purpose-Built Security: Our PCI-Compliant, Encrypted Interactive Voice Response Technology (CryptoIVR™) is specifically designed to protect sensitive payment information, ensuring your customers’ data remains secure at every step.

• Flexible & Scalable Solutions: Choose from a range of standard and fully customizable templates tailored to fit diverse business needs and industries. Our adaptable system grows with your business, providing the flexibility to meet changing demands.

• Future-Proofed Technology: As your business evolves, so does our IVR Payment solution. Whether you’re scaling operations or entering new markets, our technology supports your growth while maintaining top-tier compliance and security.
• Seamless Integration with Your Payment Systems: Effortlessly connect to major Payment Gateways and Credit Card Processors in the US and Canada, allowing you to continue using your existing merchant accounts without disruption. This ensures a smooth transition while optimizing payment efficiency.
• Versatile Payment Experience Modules: Benefit from both Self-Service and Agent Assist IVR Payment Modules, empowering your customers to make secure payments conveniently, whether they’re interacting with your agents or independently.

IVR Payments Implementation Simplified

Feature-Rich to Meet Your Unique Business Needs

• Configurable Modules for Diverse Requirements: Adapt our solution to fit the specific needs of your business. Whether you’re looking for a simple payment IVR or a more complex setup, our flexible modules can be tailored to support your operational goals. This ensures you only pay for the features you actually need while having the flexibility to scale as your business evolves.

• Flexible Interaction Options: Self-Serve (24/7), Agent Assist, or Transfer Automation: Empower your customers with a choice of how they interact. Self-serve options are available 24/7, allowing callers to make payments, check balances, or access account information anytime, improving convenience and reducing operational costs. For more complex inquiries, Agent Assist and Transfer Automation ensure that customers are seamlessly transferred to live agents when needed, enhancing satisfaction and efficiency.
• Customizable Payment Processing Methods: Choose the payment methods that align with your business operations, whether it’s processing credit card payments, pre-authorizations, ACH transfers, tokenizing cards for future use, applying service fees, or handling Multi-MID processing. This flexibility allows you to optimize cash flow and provide multiple payment options that cater to your customers’ preferences.
• Dynamic Amount Presentation: Present callers with tailored payment options, such as Total Amount Due, Past Due Amounts, or Minimum Amount Due. By offering clear and concise information, you enhance transparency, making it easier for customers to understand their obligations and reducing payment delays.
• Flexible Payment Acceptance & Handling: Configure your system to accept various payment amounts, including Full, Partial, Past Due, Variable, or Minimum payments. You can also set specific handling rules for overpayments or accounts designated as Cash-Only, ensuring efficient and accurate processing. This flexibility improves customer satisfaction by offering personalized payment solutions.
• Professional Branded Voice Messaging: Maintain brand consistency and professionalism with voice messaging recorded by experienced voice talent. This enhances the customer experience by providing clear, engaging, and on-brand communication, making interactions more pleasant and reinforcing trust in your business.
• Seamless Data Exchange with Your Business Systems: Simplify data integration with real-time exchanges via APIs or daily batch data transfers, allowing smooth communication between your IVR system and your existing business infrastructure. This ensures up-to-date information flows seamlessly, reducing manual work and increasing accuracy.
• Automated SMS Payment Receipts: Provide your customers with instant confirmation of their payments through text message receipts sent directly to their mobile phones. This not only enhances customer trust but also reduces the need for follow-up calls or inquiries, saving time for your support team.
• Scalable, Customizable Options for Growth: From handling multiple payment scenarios to integrating with various business systems, our solution offers a range of additional customization options. As your business needs grow, you can expand functionality without any disruption, ensuring that your payment processes remain efficient and customer-centric.