Backed by 25+ years of experience in IVR Payments, we’re here to share our expertise to drive your success!
IVR Credit Card Processing As A Service
CryptolVR™ Removes the handing of all sensitive credit card information from your staff and provides your customers with 24/7 payments by phone!
Datatel’s CryptolVR™ IVR Payments empowers you to securely accept your customer’s payment information by telephone ensuring that your staff and business never handle any credit card information!
CryptoIVR™ meets the highest security standards and works seamlessly with your existing payment gateway/processor account offering you a wide range of options and features to meet your payment processing needs and budget, all in a PCI-compliant environment.
Choose The CryptoIVR™ Model That’s Right for Your Business!
Whether your objective is to remove the handling of sensitive credit card information from your staff, or to offer your customers an easy self-serve option to securely pay by phone or store their card for future use, Datatel has a CryptoIVR IVR Payment Edition that’s right for you:
- Self-Service offers your customers the convenience of automated self-serve payments by phone – 24/7/365
- Agent Assist lets your agents assist customers and accept payments without handling any credit card information
IVR Payment Editions For Any Size Business
Datatel’s CryptoIVR™ offers an edition to fit every business need and budget. Select PRO to build a unique phone payment or tokenization process or choose the LITE or xPress editions for an out-of-the-box solution that’s fast to deploy and budget-friendly. No matter which edition you choose, you’ll get an enterprise-grade CryptoIVR IVR Payment application that’s robust, secure, and scalable!
Whether you are receiving payments for bills, fees, contributions, and more, Datatel has an IVR Payments Solution for your business. Implementation is quick and simple with industry-specific templates.
Solutions by Industry
IVR Designed Exclusively for Secure Payments:
- Purpose-Built Security: Our PCI-Compliant, Encrypted Interactive Voice Response Technology (CryptoIVR™) is specifically designed to protect sensitive payment information, ensuring your customers’ data remains secure at every step.
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Flexible & Scalable Solutions: Choose from a range of standard and fully customizable templates tailored to fit diverse business needs and industries. Our adaptable system grows with your business, providing the flexibility to meet changing demands.
- Future-Proofed Technology: As your business evolves, so does our IVR Payment solution. Whether you’re scaling operations or entering new markets, our technology supports your growth while maintaining top-tier compliance and security.
- Seamless Integration with Your Payment Systems: Effortlessly connect to major Payment Gateways and Credit Card Processors in the US and Canada, allowing you to continue using your existing merchant accounts without disruption, thus. Ensuring a smooth transition while optimizing payment efficiency.
- Versatile Payment Experience Modules: Benefit from both Self-Service and Agent Assist IVR Payment Modules, empowering your customers to make secure payments conveniently, whether they’re interacting with your agents or independently.
IVR Payments Implementation Simplified
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Configuration
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Flexible Integration
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Gateway Connectivity
Branded to your business, our wide range of pre-built and configurable modules lets you tailor the call experience to your specific transaction needs.
Simple data exchange options with your business for account look-up, presenting balances and reconciling transactions are available in both real-time or by daily file transfer.
Pre-Built Connectivity to multiple Payment Gateways and Processors lets you use your existing merchant account.
Feature-Rich to Meet Your Unique Business Needs
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Configurable Modules for Diverse Requirements: Adapt our solution to fit the specific needs of your business. Whether you’re looking for a simple payment IVR or a more complex setup, our flexible modules can be tailored to support your operational goals. This ensures you only pay for the features you actually need while having the flexibility to scale as your business evolves.
- Flexible Interaction Options: Self-Serve (24/7), Agent Assist, or Transfer Automation: Empower your customers with a choice of how they interact. Self-serve options are available 24/7, allowing callers to make payments, check balances, or access account information anytime, improving convenience and reducing operational costs. For more complex inquiries, Agent Assist and Transfer Automation ensure that customers are seamlessly transferred to live agents when needed, enhancing satisfaction and efficiency.
- Customizable Payment Processing Methods: Choose the payment methods that align with your business operations, whether it’s processing credit card payments, pre-authorizations, ACH transfers, tokenizing cards for future use, applying service fees, or handling Multi-MID processing. This flexibility allows you to optimize cash flow and provide multiple payment options that cater to your customers’ preferences.
- Dynamic Amount Presentation: Present callers with tailored payment options, such as Total Amount Due, Past Due Amounts, or Minimum Amount Due. By offering clear and concise information, you enhance transparency, making it easier for customers to understand their obligations and reducing payment delays.
- Flexible Payment Acceptance & Handling: Configure your system to accept various payment amounts, including Full, Partial, Past Due, Variable, or Minimum payments. You can also set specific handling rules for overpayments or accounts designated as Cash-Only, ensuring efficient and accurate processing. This flexibility improves customer satisfaction by offering personalized payment solutions.
- Professional Branded Voice Messaging: Maintain brand consistency and professionalism with voice messaging recorded by experienced voice talent. This enhances the customer experience by providing clear, engaging, and on-brand communication, making interactions more pleasant and reinforcing trust in your business.
- Seamless Data Exchange with Your Business Systems: Simplify data integration with real-time exchanges via APIs or daily batch data transfers, allowing smooth communication between your IVR system and your existing business infrastructure. This ensures up-to-date information flows seamlessly, reducing manual work and increasing accuracy.
- Automated SMS Payment Receipts: Provide your customers with instant confirmation of their payments through text message receipts sent directly to their mobile phones. This not only enhances customer trust but also reduces the need for follow-up calls or inquiries, saving time for your support team.
- Scalable, Customizable Options for Growth: From handling multiple payment scenarios to integrating with various business systems, our solution offers a range of additional customization options. As your business needs grow, you can expand functionality without any disruption, ensuring that your payment processes remain efficient and customer centric.
CONFIGURABLE
Select from pre-built templates with configurable options for a wide range of business applications and industries
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment
CONNECTED
Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account
INTEGRATED
Simple to implement API for real-time exchange of information with your accounting and CRM systems
BRANDED
Branding to your business with custom voice prompts using Professional Voice Talent
SMS RECEIPTS
Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone
PAYMENT FLOWS
Agent Assisted & Self Service IVR Payment call flows
REPORTS
Real-time reporting and analytics
LANGUAGE SUPPORT
Multi-language Support
Quick & Easy Implementation
Implementation in just days, not weeks or months.
Dedicated implementation support by IVR Payment Specialists.
No hardware or software to buy or install. It’s a service!
Partner Programs
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”