IVR Hosting

Providing you with the highest levels of service is our # 1 priority. We ensure that your IVR applications run around the clock and back our promise with an unprecedented service level agreement.

IVR Application Hosting

Your IVR applications are hosted in our state-of-the-art Cloud IVR, telecommunications & data center. It’s been engineered from the ground up to deliver the highest levels of service.

Reporting

Access real-time reports on all call activity. Standard and customized reports.

Most Advanced Technology

We are contiguously upgrading and adding capabilities to our platform to support our clients business needs.

Your Growing Call Processing Demands

Our telecommunications backbone has been engineered with your growing demands in mind. Located in one of North America’s mayor telecommunication centers, our network has been built for on-demand scalability. What this mean to you, is that we will partner with you, to deliver the call handling capacity you require.

Your Data - Integration

Capitalize on your existing web and database investments. We provide you simple to implement integration interfaces to connect your Hosted IVR applications to your in-house data systems. We are able to support a wide range of technologies providing you real-time exchange of information with your in-house web enabled systems.

Toll-Free/Long Distance Services

You don’t have to worry about arranging your own toll-free numbers, this is all part of the White Glove service you receive. All our plans include ONE RATE toll-free/long distance to make and receive calls to the United States and Canada.

Call 1 800 831 6660 or

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance