IVR Payments Customer Adoption Study (2020 Update)
The Datatel IVR Payments Customer Adoption Study looks at how customers bill payment behavior evolved over the course of a year when presented with the option to make payments by phone interacting with an automated customer self-service option or by speaking with a live person.
Posted: September 15, 2020
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What is an IVR Payment?
In this article we answer the question of what is the meaning of IVR Payments
Posted: June 23, 2020
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How IVR Payment Solutions Can Help Relieve The Stress on Staffing and Business Operations Caused By the COVID-19 Pandemic
IVR Payments can be a vital Payment Acceptance solution for helping businesses and organizations relieve the stress caused by the need for significant staff reductions while enabling them to continue processing customer payments without compromising customer service and PCI compliance.
Posted: March 30, 2020
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Study: How Much is it Costing You to Process Payments Manually Over the Phone
A Study Demonstrates how IVR Payments (Pay-By-Phone) delivers substantial cost reduction to small and medium size businesses that are currently relying on employees to handle calls from customers wishing to pay their bills over the telephone.
Posted: February 26, 2019
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How IVR Payments Can Save Your Organization Thousands Of Dollars A Year
Automated Pay-By-Phone Payments can address PCI compliance requirements, reduce work load by hundreds of hours and save organizations and businesses thousands of dollars a year.
Posted: March 02, 2018
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Why 24/7 Payments By Phone Matter
Automated Pay-By-Phone (IVR Payments), can help businesses to meet the growing consumer expectation of 24/7 service, increase payment activity, reduce payment delays, and keep operational costs in check.
Posted: January 22, 2018
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How Do IVR Payments Work? The Basics
IVR Payments (Interactive Voice Response) also know as Pay-By-Phone is a technology that allows customers to make payment for bills, fees, contributions over the telephone by interacting with an automated system.
Posted: January 18, 2018
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Automation Replaces Agents to Meet PCI Compliance
City operated utility companies are replacing live agents with automation to meet PCI compliance requirements
Posted: June 20, 2017
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PCI Compliance Can Lead To Hidden Cost Savings
Disguised in this maze of analysis, evaluations and decisions that managers must make, is the potential of exponential cost savings. With On-Demand Pay-By-Phone you can shift agent time to automation time
Posted: March 07, 2017
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How Can IVR Help You With Your PCI Compliance
If your business is accepting credit cards as a form of payment for good and services over the telephone either collected by live agents or using an automated IVR you MUST be PCI Compliant
Posted: December 21, 2016
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How Engaging Callers With The Right Information Can Increase the Payment Completion Rate
Getting a customer to pay a bill is not always an easy task. By following a few simple principles you can optimize your callers experience resulting higher customer satisfaction
Posted: September 09, 2016
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