Datatel’s CryptolVR™ employs a unique and proprietary encryption system that protects IVR Payment applications at an architectural level. Unlike traditional IVR implementations, where application logic and code may be exposed to intermediary systems or stored in a way that could be accessed outside the IVR environment, Datatel’s CryptoIVR™ ensures that all application code remains encrypted at all times—even within its operational lifecycle.
On-Demand Decryption via Secure IVR Payment Servers
One of CryptoIVR’s defining innovations is its on-demand decryption model. The system is designed so that only the IVR payment servers can decrypt the application content, credentials, and sensitive data, and only when required for a transaction. This means that even if an attacker were to gain access to the application files, they would be rendered useless because decryption can only occur within the trusted execution environment of the CryptoIVR™ system.
Secure Execution Environment & Application Integrity
CryptoIVR creates a secure enclave for payment processing, ensuring that:
- IVR Payment applications cannot be modified without encryption keys
- Any attempt to tamper with the application renders the application useless
- Credentials, API keys, and application logic are never exposed to plain sight, mitigating risks from insider threats and external attacks
Unlike Traditional IVRs: Total Security and Data Isolation
Traditional IVR systems rely on static configurations and often store unprotected payment processing logic that can be accessed if the application file is shared, or the infrastructure is compromised. Even in secure environments, traditional IVR solutions are susceptible to application tampering.
In contrast, CryptolVR™ applications are rendered completely useless outside the secure CryptoIVR execution environment. This is a game-changer for organizations requiring high-security payment processing, especially in industries dealing with compliance-heavy regulations such as PCI DSS, PIPEDA, PHIPA and financial services.
Locking Down Application Access to Secure Channels
CryptoIVR™ redefines secure IVR payments by ensuring that payment applications can only function within the CryptoIVR™ trusted environment. By combining proprietary encryption, an on-demand decryption mechanism, and strict execution integrity, CryptoIVR™ eliminates security vulnerabilities found in traditional IVR systems, offering organizations an unparalleled level of protection, control, and compliance.
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
