How 24/7 Phone IVR Payments Empower Rural Broadband and Utility Providers and the Communities They Serve

Broadband providers face a unique set of challenges, when accepting customer payments by phone, including managing operational costs, meeting customer expectations, and ensuring data security. Interactive Voice Response – IVR Payment technology provide a powerful solution to these challenges, enabling providers to automate payment processes, enhance efficiency, and improve customer satisfaction. In this article we explore the key factors for broadband providers to consider when determining the return on investment (ROI) for implementing an IVR Payment system, emphasizing operational benefits, cost savings, and security enhancements.

  • Ensures PCI compliance from the moment a customer calls.
  • Protects your reputation in close-knit communities.
  • Eases the burden on call center teams.
  • Lets customers restore service instantly, even after hours.
  • Supports older demographics who prefer paying by phone.

The best part? Implementation is as simple as flipping a switch. This solution integrates effortlessly, reduces operational stress, and strengthens trust by making payments secure and easy.

The result? Happier customers, smoother operations, and deeper community connections.

The partnership between Innovative Systems and Datatel – Payment Technology represents a shared vision: delivering a game-changing solution for seamless phone payments in the broadband and utility sectors.

 

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance