Canada Post Strike Disrupts Hospital Operations: Datatel Leaders Share Digital Solutions to Overcome Challenges

December 2024
Join Barnard Crespi, Datatel’s Co-CEO, and Jonathan Riech, Healthcare Solutions consultant, as they discuss how the Canada Post Strike is affecting Hospitals in Canada.
The session also explores innovative digital solutions to help hospitals overcome these challenges effectively.

The ongoing Canada Post strike is creating significant operational disruptions for hospitals across Canada, particularly in the areas of billing and payments. With over 80% of healthcare invoices and statements still relying on traditional mail, delays are causing a growing backlog in payments and follow-up patient communications.

Barnard and Jonathan, shed light on how this disruption impacts hospital cash flow and the critical resources needed to maintain financial operations.

Hospitals rely heavily on timely reminders to reduce payment delinquency, but with mail delays stretching weeks, this vital communication is at risk. Text message reminders, emails, and automated voicemail notifications—offer a faster, more reliable alternative. These solutions not only streamline billing operations but also align with the communication preferences of today’s patients.

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Anne Pennell, VP, Customer Services Operations, Standard Life

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Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance