News Release
Miami, Florida / Toronto, Ontario (Tuesday June 30th 2015)
Datatel Communications Inc. / Datatel Inc. in Canada, a leader in Pay-by-Phone solutions on the Cloud, introduces TXT-2-Donate for Charities to provide an instant, hassle-free way for charities to collect donation payments 24/7 via mobile phone.
Through Datatel’s TXT-2-Donate platform, donors initiate a secure donation payment by texting their name and address to a charity specific number provided by Datatel, which the charity publishes. No credit card information is ever transmitted via text.
The donor will receive a text response with a unique payment code and a telephone number to call to make the donation payment using their credit card. This process is completely secure. After the call is complete, the donor will receive a donation payment receipt via a text message. Meanwhile, the charity can easily track each payment as they also receive a confirmation of payment including donor information via e-mail. All funds are deposited to the charity’s merchant account.
The benefits of this donation payment method extend beyond just the convenience and ease of use. It adds another fundraising channel for charities to increase revenue and reduce missed opportunities to collect donations. Additionally, since TXT-2-Donate is fully automated, it saves the charities the effort of designating a person to take payments over the telephone. Nonetheless, TXT-2-Donate is still low cost and easy to implement.
About Datatel
Datatel provides the most cost effective and easy-to-deploy IVR payment platform for 24/7 credit card and ACH payment processing over the telephone. As a PCI-DSS compliant Cloud service, there is no software or hardware to buy or install. We also provide connectivity to all major credit card processors in the US and Canada – allowing our clients to continue using their existing merchant account and banking relationships.
With Datatel’s IVR services, the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self-service IVR is removed, therefore helping our clients achieve PCI compliance. Our services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
Media Contacts:
Julie Huang
800-831-6660 x 255
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“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
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“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
