News Release
Miami, Florida/Toronto, Ontario (June 16 2015)
Datatel Communications Inc. / Datatel Inc. in Canada, a leader in IVR Services on the Cloud, announces the official release of its Customer Satisfaction IVR Survey Workbook. The workbook is designed specifically to help businesses successfully execute their Customer Satisfaction Telephone Survey to measure the success of their customer contact center in delivering quality service.
Businesses often find that preparing and selecting the most effective Customer Satisfaction IVR Survey questions can be challenging and time consuming. Datatel mitigates these obstacles by combining some of the most popular IVR survey questions in a comprehensive, easy-to-read workbook so businesses can get their project off the ground in record time.
By using the workbook, businesses are able to avoid many common mistakes and focus on optimizing their callers’ experience for higher completion rates. With valuable survey question lists, welcome/goodbye messages and a fillable template, businesses are provided with an easy-to-follow guide to draft their own survey to meet their specific needs.
The Customer Satisfaction IVR Survey Workbook is a complimentary offer from Datatel.
About Datatel
Datatel is a leading provider of Secure IVR (Interactive Voice Response) Services on the Cloud. Datatel’s IVR Services are employed by businesses, healthcare providers, research institutions, government and service providers to automate a wide range of caller interactions over the telephone – including payments, voting, surveys, patient communications, and employee tracking applications among others.
Datatel’s IVR success comes from over 26 years of research, development and continuous improvement in delivering IVR service models that provide organizations with reliability, flexibility, and security. As a Cloud platform, Datatel maintains all infrastructures, reducing expenses and ensuring rapid and worry-free implementation.
For additional information, please visit http://www.datatel-systems.com.
Media Contacts:
Julie Huang
800-831-6660 x 255
We’re Here to Help
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
