News Release
Toronto, Canada (July 19, 2011)
Datatel Inc., a leader in hosted Interactive Voice Response (IVR) Payment solutions, announced today it has partnered with Caledon Card Services, to deliver telephone-based secure payment solutions to businesses and organizations that accept electronic payments over the phone.
Datatel has integrated the Caledon Card Services gateway with its Hosted IVR Telephone Payment Gateway solution, providing organizations with a safe, fast, convenient and affordable way to accept credit cards and other electronic payments over the phone, any time day or night. This joint solution, supports processing of credit card payments through all major Canadian credit card acquirer/processors. In addition, the joint solution is fully compliant with the Payment Card Industry’s (PCI) stringent security standards.
This partnership represents our continued commitment to deliver innovative payment solutions to businesses across Canada
, said Marcus Dagenais, VP Sales and Marketing, Caledon Card Services. We’re delighted that, together with Datatel, we can offer convenient, cost-effective IVR telephone payment solutions.
We are excited to be working with Caledon, one of Canada’s leading payment gateways, to remove the barriers that have prevented organizations from cost-effectively implementing PCI compliant payments by phone. Through our partnership with Caledon, we are now able to process payments through all major Canadian processors
, said Barnard Crespi, CEO of Datatel.
Because Datatel’s PCI Ready Telephone Payment Gateway is a hosted solution, implementation does not require special hardware or software licenses, or customized development. Furthermore, Datatel maintains the telecommunications hardware and infrastructure, reducing expenses and ensuring rapid and worry-free implementation.
About Caledon Card Services
Caledon Card Services provides PCI compliant internet gateway payment processing for merchants across North America and Europe. Specializing in custom ecommerce integrations, tokenization and all card-not-present (CNP) environments, Caledon processes more than 50 million transactions worth over $4.2 billion each year. A pioneer in its space, Caledon processed Canada’s first web originated credit card transaction back in 1997. Now as a full Canadian merchant acquirer, Caledon’s primary strategy continues to focus on providing secure, innovative, and niche type payment processing solutions for card brands, merchants, and partners alike. For more information, please visit http://www.caledoncard.com.
About Datatel
Datatel helps businesses, academic institutions and organizations automate the processing of credit card payments for products and services over the telephone 24/7, while meeting the Payment Card Industry (PCI) security requirements. Datatel’s IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone. For additional information, please visit http://www.datatel-systems.com.
Media Contacts:
Barnard Crespi
800-831-6660 x251
[email protected]
Marcus Dagenais
Caledon Card Services
647-258-3725
[email protected]
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“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
