News Release
Miami/Toronto (November 15, 2006)
Datatel Inc., a leader in IVR Hosted, Managed Services and Telephony Automation Solutions, announced today that it will be focusing efforts in expanding its IVR solutions to service independent ATM, Pre-Paid Credit Card, and Specialty Loyalty Program Vendors.
Datatel delivers IVR hosted managed services that are employed by business and service providers to automate a wide range of customer interactions over the telephone.
Earlier this year, Datatel released a New Generation IVR Credit Card Payment and Account Management Gateway service. Datatel will be aggregating this existing technology platform, as well as other interactive telephony services, to provide a broader service offering to independent ATM, Pre-Paid Credit Card, and Specialty Loyalty Program Vendors.
The basic IVR services offering enables vendors to extend a wide range of self-service options to its customer base including: the ability to make payment for products and services, check account balances, check transactions, manage personal information, deliver account information, activate accounts, and respond to other transactions requests in real-time.
ATM, Pre-Paid Credit Card, and Specialty Loyalty Program Vendors will benefit by significantly reducing implementation costs and time, and have applications up and running in days, based on industry best practices.
By offering a flexible back-office integration approach, Datatel supports client-developed, in-house and third-party web services/XML Interfaces over HTTP, allowing organizations to fully capitalize on their existing technology investment and vendor relationships.
As a hosted solution, customers avoid the risk and expense of large capital investments in custom development and software. In addition to cost savings, customers also benefit from having access to the latest technology and dedicated support — without maintenance or obsolescence worries. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment.
About Datatel
Datatel is a global communications technology company that delivers the benefits of Interactive Voice Response (IVR), as a service, by providing turn-key IVR Hosted & Managed solutions. Datatel’s IVR hosted, managed services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
Datatel’s IVR success comes from over 10 years of research, development and continuous improvement in delivering IVR service models that provide business with reliability, flexibility and the ability to integrate into a wide range of emerging technologies, including mobile messaging and web services.
Company Web Site: www.datatel-systems.com
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
