News Release
Miami/Toronto (February 28, 2006)
Datatel Inc., a leader in Full Service Hosted IVR Solutions, announced today it has entered in to an affinity partnership with the Ontario Association of Local Public Health Agencies (alPHa). Through this partnership Local Public Health Agencies will benefit by having access to a wealth of hosted IVR solutions designed specifically for the health care industry.
In addition to Datatel’s specialized Healthcare Field Employee Tracking and Safety Response solution, TeleSafety, Health Agencies will have access to a wide range of specialized IVR solutions and services specifically designed to address their day-to-day communication and information needs. Some of these solutions include Community Health Notifications, Public Announcements, Emergency Broadcasts, Public Satisfaction Surveys, Employee Surveys, Appointment Reminders, Appointment Scheduling, Information Hotlines and Compliance Programs, among others.
“We appreciate Datatel’s support in providing our members with easy-to-use, cost-effective IVR services to enhance management functions and employee safety.” Said, Linda Stewart Executive Director of alPHa.
This partnership further strengthens Datatel’s focus and commitment to Ready-To-Go Health Care IVR applications, as well as customized solutions, which, utilize inbound and outbound calling to maintain a continuous channel of communications between the public and Healthcare Providers.
By providing Ready-To-Go applications Healthcare Professionals can reduce implementation time and costs and have applications up and running in days based on the industry’s “best practices.”
As a hosted IVR solution, customers avoid the risk and expense of large capital investments in hardware and software. In addition to cost savings, customers also benefit from having access to the latest IVR technology and dedicated support – without maintenance or obsolescence worries. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment.
TeleSafety, Datatel’s Ready-To-Go Healthcare Field Employee Tracking and Safety Response solution is delivering ongoing operational value, reducing by over 80% the administrative costs of tracking, communicating and reporting on field employees’ activities. TeleSafety further provides ongoing access to the latest technology. “In addition to the enhancements to safety, we are using technology to our advantage. TeleSafety allows us to track employees more efficiently, has less chance of error, and if there is a problem we can investigate the situation immediately.” said Suzanne Irwin, Systems/Records Manager at the Algoma Health Unit.
“With dedication and the ongoing collaboration of Health Agencies, we are able to deliver more value, by providing a broad spectrum of ready-to-go IVR solutions cost effectively.” said Barnard Crespi, CEO of Datatel. “We are pleased that our solutions are exceeding the expectations of our clients, and filling important gaps in the Health Care industry, while significantly cutting operational costs”
About Datatel
Datatel is a global communications technology company that delivers the benefits of Interactive Voice Response (IVR), as a service, providing turn-key hosted and managed solutions. Capitalizing on the world’s most widely used technology – the telephone, Datatel facilitates communication and interaction between organizations, regardless of their size, or their customers’. Datatel has invested millions of dollars on hosting infrastructure, technology and research, to deliver the most flexible and robust IVR ASP service model in the industry. Datatel’s IVR platform comes from over 10 years of research, development and continuous improvement to arrive at an IVR service model that provides our clients with reliability, flexibility and the ability to integrate into a wide range of emerging technologies, including mobile messaging and web services.
About alPHa
alPHa is non-profit organization that provides leadership to boards of health and public health units in Ontario. alPHa members include board of health members of health units, medical and associate medical officers of health, and senior public health managers. alPHa advises and lends expertise to members on the governance, administration and management of health units. The Association also collaborates with governments and other health organizations, advocating for a strong, effective and efficient public health system in the province.
Company Web Site: www.datatel-systems.com
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“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
