By Barnard Crespi
City operated utility companies are replacing live agents with automation to meet PCI compliance requirements.
PCI Compliance Standards, which are mandatory for any organization processing credit card payments, are more widely adopted to protect consumer’s credit card information. Organizations are turning to automation, specifically IVR Payments, to remove live agents when handling consumers credit card information.
Recently the City of Cape Coral announced it has entirely phased out the use of live agents to process payments for utility bills with a much more secure and cost effective method, IVR Payments (link to IVR Payments page) but consumers can still speak to a live agent to address billing questions. However, to make a bill payment, consumers interact with a PCI compliant IVR Payment system which provides both the security and convenience of making a payment 24/7 over the phone.
PCI standards do not mandate the use of IVR Payments to replace live agents for credit card processing. However, choosing to employ live agents can translate into hundreds of staff hours, significant changes to computer network environments, complex changes to procedures, and tens of thousands of dollars each year to maintain PCI compliance. PCI standards can be complex to navigate, therefore, it is always wise to use the counsel of a credit card payment standards expert when credit card processing is a part of an organization’s business operations.
With On-Demand Pay-By-Phone, organizations can shift staff time to automation helping address many of the credit card industry security requirements, while realizing huge productivity-related cost savings.
We’re Here to Help
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
