Pay-By-Phone Simplified
For Medical Practices

A Complete Guide for a Successful
Pay-By-Phone Implementation

Implementing Automated Pay-By-Phone together with your merchant account can help your medical practice process patient payments 24/7 over the telephone, reduce operational costs, reduce the load on your administration/billing team, improve invoice-to-cash time, meet PCI and HIPAA compliance requirements.

With the assistance of this guide, you will have a framework to evaluate and implement an Automated Pay-By-Phone for your practice. You will avoid many common mistakes and be able to focus on getting the most from your Pay-By-Phone implementation maximizing efficiency and cost savings to your practice.

Included in this guide you will find:

  • Pay-By-Phone (IVR Payments) The Basics
  • A Few Examples
  • Pay-By-Phone Simplified: An overview of the key elements
  • Identifying Your Needs: questions that will help you get ready for your implementation.
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    “We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

    Anne Pennell, VP, Customer Services Operations, Standard Life

    “This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

    Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance