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IVR Surveys

Exceptional IVR Survey Implementation At Your Reach

Entrust your IVR Survey to a team of experts, with more than 20 years of experience, who have delivered 100’s of successful projects and provide 24/7 support.

Datatel has been providing IVR Survey solutions on the Cloud to Hundreds of Businesses, Healthcare Providers, Educational Institutions, Governments, and Non-For-Profit Organizations for over 20 years.

Datatel supports the widest range of IVR Survey features, including:

  • Inbound and outbound IVR Surveys
  • Web based campaign manager to schedule and initiate outbound surveys
  • Any number of question formats: Yes/No, Multiple Choice, All that apply, Ranges
  • Branching Logic: Sophisticated multi-level branching and question presentation
  • Extraction Questions: Dynamic questions based on answers to previous questions
  • Participant Verification: Supports multiple participant verification methods
  • Participation Rewards: Supports Instant Win, Sweepstakes, fixed participation reward as well as other reward systems
  • Randomization of Questions: Randomize the presentation of questions
  • Randomization of Answers: Randomize answer choices to prevent bias
  • Real-time scoring

Reporting & Data Delivery Options

  • Access to real-time results and data sets via our web portal
  • Real-time data exchange with your systems, using HTTP and XML protocols
  • Batch file delivery via secured FTP file transfer
  • Data hosting services
  • Custom Web Reporting

Enhanced Services

We understand how important it is to have a partner you can count on, that’s why we’re there for you every step of the way! Our professional services and support team are ready to serve you when you need it.

  • Account Management/Support Team
  • 24/7 Program Monitoring
  • Professional Support Team
  • Program Administration and Monitoring

Speak to an IVR Survey Specialist

What our clients are saying about us

This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!

Kim Pace
Director Patient Accounts and Revenue, Chatham-Kent Health Alliance