How AI Is Revolutionizing the World of Payments

Posted: Mar 21, 2024

Mergers and acquisitions offer businesses strategic advantages from realizing the potential synergies and strengths of the combined enterprise. This road to a stronger, more successful business comes with a variety of challenges. It can be easy to miss some significant synergy opportunities while focused on integrating the two operations. One such synergy can be achieved from unifying your payment processes and systems.

The Importance Of Phone Payment Automation For Business Improvement and Cash-Flow Acceleration

Posted: Mar 10, 2024

It’s becoming increasingly apparent throughout the pandemic that automating processes significantly helps a company’s efficiency, resiliency, and security.

Maximizing The Benefits from Mergers & Acquisitions – Through Successfully Unifying Payment Processes

Posted: Feb 13, 2024

Mergers and acquisitions offer businesses strategic advantages from realizing the potential synergies and strengths of the combined enterprise. This road to a stronger, more successful business comes with a variety of challenges. It can be easy to miss some significant synergy opportunities while focused on integrating the two operations. One such synergy can be achieved from unifying your payment processes and systems.

The Ultimate Guide to Automated IVR Payments

Posted: Feb 10, 2024

Master Automated IVR Payments. Learn how to streamline your IVR Payment Application, enhance customer experience, and boost efficiency of your IVR Payment system

Navigating Payment Processor Transition – The City Of Winnipeg Case Study

Posted: Feb 08, 2024

The City faced a substantial challenge when they decided to switch payment processors. This change required a rapid and secure migration of cardholder data across multiple departments, each with distinct Merchant IDs. The urgency of this transition was underscored by the need to maintain continuous service without compromising security.

Should Your Business Accept Pay-By-Bank Payments?

Posted: Jan 27, 2024

Explore the Growing Trend: How Businesses Enhance Customer Payment Options with ACH and EFT - Discover the Benefits of Bank-Based Payment Methods

Enhancing Customer Data through Innovative Payment Experiences

Posted: Jan 27, 2024

Businesses are constantly seeking innovative ways to enrich and update essential customer data. We discuss how to use the payment experience to build insight's and keep customer data fresh

Explore CryptoIVR with gMail and Google Sheets with Zapier and Integrately for Business Workflow Automations and Communication

Posted: Jan 27, 2024

Explore Datatel’s CryptoIVR IVR Payments for Google Sheets and gMail: Enhance Your Business Workflow Automations and Communication with Zapier and Integrately

Transforming Customer Service for Utilities Providers Proactive Strategies to Manage On-time Service Disconnect Notices and Payments

Posted: Jan 27, 2024

Dealing with late payors and service disconnect accounts is an everyday concern for most utility companies. Your call center is often the front line for handling these delicate customer interactions. In addition to the bottom-line financial impact, these situations also impact both your call center traffic and the customer experience. This article aims to explore this challenge and propose two proactive and timely strategies to manage these, thereby enhancing customer service in the utilities sector.

What is an IVR Contact Center?

Posted: Jul 11, 2023

An IVR (Interactive Voice Response) Contact Center is one that utilizes an IVR system to handle incoming calls from customers. IVR systems within a contact center are designed to provide self-service options to callers and/or route calls to live agents.

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Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

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“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

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Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance
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